Concierge Assistant - 6 Week FTC

Harrods Limited; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Harrods is offering a 6-week Fixed Term Contract for a Concierge Assistant within the Private Shopping Department. You will respond to client requests, drive engagement, and help retain Harrods’ discerning clients.

The role involves coordinating day-to-day Concierge operations, sourcing bespoke services, and networking to enhance the client experience. Ideal candidates will demonstrate exceptional customer service, knowledge of UHNW client needs, and strong IT literacy.

Qualifications

• Exceptional customer service experience and focus.
• Understand Harrods UHNW clients and their lifestyle and needs.
• Excellent organisational skills, including the willingness to multi-task to short deadlines.
• Have worked towards high targets and be comfortable with high value transactions.
• Be a great communicator who can build relationships with clients and stakeholders from a variety of backgrounds and profiles.
• Have good IT literacy (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Assist with the day to day running of the Concierge service.
• Seek out opportunities to optimise the service for our clients, through networking within the industry.
• Help create exceptional experiences within the luxury market and help to source highly sought-after and bespoke services.
• Drive engagement to the wider Private Shopping service.
• Have knowledge of luxury industries such as Yacht and Jet brokerage.
• Build connections within lifestyle industries.

Skills

Customer service

UHNW clients

Organizational skills

Multi-tasking

Communication

Stakeholder relations

Tools

Word

Excel

Outlook

PowerPoint

Job description

We have a 6 week Fixed Term Contract opportunity for a Concierge Assistant to join our amazing Private Shopping Department. At Harrods Private Shopping, we invite you to be a part of a world beyond the ordinary as we strive to be the ultimate luxury and shopping destination. If you have a flair for exceptional customer service and a desire to be part of a prestigious and dynamic environment, we would love to hear from you. This position is a 6 Week Fixed Term Contract until the end of December.

About The Role

The Concierge Assistant will report into the Concierge Executive, responsible for responding to the various requests from our Private Shopping clients. You will assist in driving engagement and retaining Harrods most discerning clients.

• Assist with the day to day running of the Concierge service.
• Seek out opportunities to optimise the service for our clients, through networking within the industry.
• Help create exceptional experiences within the luxury market and help to source highly sought-after and bespoke services.
• Drive engagement to the wider Private Shopping service.
• Have knowledge of luxury industries such as Yacht and Jet brokerage.
• Build connections within lifestyle industries.

About You

You will remain up to date with new openings in the world of hospitality, culture and fine dining, and experiences that we can offer to clients. You will seek to understand the Private Shopping portfolio, their needs, desires, and their cultural preferences to ensure we can provide added value to their shopping experience.

To be successful within this role, you will:

• Have exceptional customer service experience and focus.
• Understand Harrods UHNW clients and their lifestyle and needs.
• Excellent organisational skills, including the willingness to multi-task to short deadlines.
• Have worked towards high targets and be comfortable with high value transactions.
• Be a great communicator who can build relationships with clients and stakeholders from a variety of backgrounds and profiles.
• Have good IT literacy (Word, Excel, Outlook, PowerPoint).

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information: Time Type: Fixed Term (Fixed Term) Department: Client Engagement (Jake Rolt) As one of the world's most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers' expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.