Night Luggage Porter – Create Seamless Guest Experiences

Sofitel Heathrow - Arora Group; Hounslow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Sofitel Heathrow is seeking a Night Luggage Porter to warmly welcome guests, assist with luggage, and support hotel operations during night hours. You will maintain a professional appearance and deliver prompt service across departments.

The role follows a 4 on 4 off pattern with 12-hour shifts. Benefits include meals on duty, uniform care, and staff discounts within Arora Hotels, along with life assurance and employee recognition programs.

Qualifications

• Demonstrates high-quality guest service and a polished professional image.
• Excellent communication and interpersonal skills are essential.
• Ability to work collaboratively within a hotel team and support colleagues.

Responsibilities

• Greet guests with a warm welcome and assist with luggage.
• Support night operations and coordinate across departments as needed.
• Ensure luggage handling is prompt, careful and organized.
• Be knowledgeable about hotel facilities and local area to assist guests.

Skills

Customer service

Professional appearance

Communication skills

Team player

Proactive attitude

Job description

Sofitel Heathrow is seeking a Night Luggage Porter to warmly welcome guests, assist with luggage, and support hotel operations during night hours. You will maintain a professional appearance and deliver prompt service across departments.

The role follows a 4 on 4 off pattern with 12-hour shifts. Benefits include meals on duty, uniform care, and staff discounts within Arora Hotels, along with life assurance and employee recognition programs.