Guest Experience Luggage Porter

Hyatt Hotels Corporation; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Complimentary nights

Discounted stays

Free meals on duty

Uniform provided

Headspace access

Employee assistance

Meal discount

Career development

Job summary

Hyatt Regency London – The Churchill is seeking a friendly Luggage Porter to welcome guests, assist with luggage, and guide them to hotel facilities.

You’ll work with the Front Office team to ensure a seamless guest experience, provide local information, arrange transportation, and help with parking and directions.

Experience in a guest-facing role is helpful, but full training is provided. Weekend and holiday flexibility is a plus.

Qualifications

• Previous guest-facing hospitality experience is advantageous.
• Excellent communication skills and a positive attitude.
• Willingness to work flexible hours, including weekends and holidays.

Responsibilities

• Welcome guests warmly and provide a professional first impression of the hotel.
• Assist guests with their luggage during arrival, departure, and throughout their stay.
• Provide information on hotel facilities, services, and local attractions.
• Arrange transportation and assist guests with taxi bookings when required.
• Support guests with parking arrangements and directions.
• Ensure the hotel entrance, driveway, and surrounding areas are clean, tidy, and presentable at all times.
• Open doors and provide assistance to guests entering and leaving the hotel.
• Work closely with the Front Office team to ensure a seamless and memorable guest experience.

Job description

Hyatt Regency London – The Churchill is seeking a friendly Luggage Porter to welcome guests, assist with luggage, and guide them to hotel facilities.

You’ll work with the Front Office team to ensure a seamless guest experience, provide local information, arrange transportation, and help with parking and directions.

Experience in a guest-facing role is helpful, but full training is provided. Weekend and holiday flexibility is a plus.