Guest Luggage Porter – 5-Star Hotel Service

InterContinental London – The O2 - Arora Group; Greater London; Presencial; GBP 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family %

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Descripción de la vacante

InterContinental London – The O2 - Arora Group is seeking luggage porters to warmly welcome guests, assist with luggage, and promptly fulfill requests to create a memorable stay. Greet guests with a smile, assist in and out of vehicles, and ensure luggage needs are met with professionalism.

Be knowledgeable about hotel facilities, local promotions, and happenings to provide accurate information while delivering and collecting packages and maintaining orderly luggage storage.

Formación

• Providing high quality service comes naturally
• A smart and professional appearance
• Excellent communication skills
• You value being part of a team and supporting your colleagues
• Most of all, you will have an approachable, positive, and proactive manner
• 5-star hotel experience in a similar role would be a real advantage

Responsabilidades

• Luggage porters provide a warm welcome to guests and assist with luggage and requests promptly
• Greet guests with a friendly welcome and smile
• Assist guests in and out of vehicles by opening doors courteously
• Ensure all luggage needs are dealt with promptly and professionally
• Be knowledgeable about hotel facilities, activities, promotions and local happenings to provide accurate information
• Deliver or collect guest packages, messages, and letters from rooms
• Manage luggage storage ensuring items are labeled and stored neatly

Conocimientos

Customer service

Communication skills

Teamwork

Professional appearance

Proactive approach

Descripción del empleo

InterContinental London – The O2 - Arora Group is seeking luggage porters to warmly welcome guests, assist with luggage, and promptly fulfill requests to create a memorable stay. Greet guests with a smile, assist in and out of vehicles, and ensure luggage needs are met with professionalism.

Be knowledgeable about hotel facilities, local promotions, and happenings to provide accurate information while delivering and collecting packages and maintaining orderly luggage storage.