Luggage Porter

Royal Lancaster; Greater London; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

50% discount in restaurants and spa

Friends & Family rates

Complimentary stay after probation

Discounts on benefits platform

Private medical insurance

Education sponsorship

Season ticket loan

Employee Assistance Programme

Bike to work scheme

Complimentary laundry

Free meals on duty

Task forces participation

Employee recognition schemes

Job summary

Royal Lancaster London is seeking a dedicated Luggage Porter to join our Guest Services team on a permanent basis. The role involves greeting guests, delivering luggage, and maintaining a welcoming lobby environment while providing five-star service.

You will work 40 hours per week on a shift rota, including days and nights, with a focus on ensuring a smooth, memorable experience for guests and colleagues alike in a vibrant central London setting.

Qualifications

• Legal right to work in the UK.
• Clear and friendly communication with guests.
• Willingness to work day and night shifts on a rotational basis.

Responsibilities

• Deliver luggage and assist guests promptly and courteously.
• Keep the lobby and luggage area tidy and well stocked.
• Answer guest queries and coordinate with other departments as needed.
• Handle face-to-face enquiries and provide a high level of guest service.

Job description

Jointhe team that Always Cares!

Are you the type of person that getsout of bed on the right side every day? If so, we would like you to come andjoin us as a Luggage Porter at the Royal Lancaster London, where we encourage your personal development and growth.We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Luggage Porter are:

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our task forces to contribute to the business focuses, community and environment
• Employeerecognition schemes and Social Committee events including gala dinners and muchmore!

Annualearnings up to £30,000.00 (£26,436.80 base salary + non-contractual tronc)

We are currently looking for apassionate Luggage Porter, to joinour Guest Services Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and eachother. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Luggage Porter, your main duties and expectations for the role will include:

• To be capable of clearcommunication including giving directions, to handle face-to-face enquiriesfrom clients in a polite, efficient and friendly manner at all times and toanticipate guest needs with use of available knowledge and resources to meet theseneeds.
• To maintain a positiveapproach at all times, especially in handling problems and to process all guestqueries (in different forms- e-mail, calls, face –to face) and tocontactand inform,in a clear and concise mannertheappropriate departments where specific problems or enquiries have arisen.
• To maintain allequipment and the Lobby at an excellent standard, including polishing trolleys,ensure the Luggage room remains clean and tidy at all times, drying the lobbyduring rainy weather and general clearing of debris in the Lobby and forecourtarea.
• To work both daysshifts and night shifts on a rotational basis as well as be flexible to shortterm shift changes as per business demands and decisions of Line Manager.
• To provide luggageporter services for hotel Guests and visitors in line with Standard OperatingProcedures including: delivering guestluggage, storing guest luggage and providing an efficient and hassle-free serviceto the guest.

You will be required to work 40hoursper week, on a shift rota.

We are …

• Best Employer for 2021 at Springboard’sExcellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2026
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2026

All applicants must be legallyeligible to work in the UK