Night Porter - Front Office (Royal Lancaster)

Royal Lancaster London; City of Westminster; Vor Ort; GBP 26.000 - 28.000; Vollzeit

Benefits dieser Stelle

Pension scheme

Discount meals

Friends & Family rates

Private medical insurance

Season ticket loan

Wellbeing support

Bike to work

Free meals on duty

Education sponsorship

Zusammenfassung

Royal Lancaster London is seeking a Night Front House Porter to join our Front of House team on a permanent basis with an immediate start. The role involves delivering luxury guest service, handling luggage, maintaining lobby areas, upholding security, and supporting other departments to meet guest expectations.

The successful candidate will be part of a renowned hotel family, enjoy generous benefits, and contribute to a high-energy, diverse workplace. Must be legally eligible to work in the UK.

Qualifikationen

• Legally eligible to work in the UK.

Aufgaben

• Deliver exceptional guest service – Greet and assist guests in the lobby with a friendly and professional manner, ensuring a luxury experience at all times.
• Handle guest luggage and requests – Provide standard porter services including delivering and storing luggage, rooming guests, and fulfilling guest requests promptly.
• Maintain lobby and public areas – Ensure the lobby and front-of-house areas are clean, tidy, and presentable, including polishing trolleys and cleaning entrance areas.
• Uphold security and confidentiality – Adhere to strict security procedures and maintain guest confidentiality at all times.
• Support team operations – Work flexibly with other departments, assist colleagues as needed, and adapt to changing shift requirements.

Kenntnisse

Guest service

Luggage handling

Security awareness

Teamwork

Jobbeschreibung

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Front House Porter at the Royal Lancaster London. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefitsyou will enjoy as a Night Front House Porter are:
Annual earnings up to £28,000.00 (£26,436.80 base salary + non-contractual tronc)

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Complimentary laundry
• Free meals on duty
• Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship
• Recommend a Friend incentive
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Night Front House Porter, to join our Front of HouseDepartmenton a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.

As apassionate Night Front House Porter yourmain duties and expectations for the role will include:

• Deliver exceptional guest service – Greet and assist guests in the lobby with a friendly and professional manner, ensuring a luxury experience at all times.
• Handle guest luggage and requests – Provide standard porter services including delivering and storing luggage, rooming guests, and fulfilling guest requests promptly.
• Maintain lobby and public areas – Ensure the lobby and front-of-house areas are clean, tidy, and presentable, including polishing trolleys and cleaning entrance areas.
• Uphold security and confidentiality – Adhere to strict security procedures and maintain guest confidentiality at all times.
• Support team operations – Work flexibly with other departments, assist colleagues as needed, and adapt to changing shift requirements.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Night Front House Porter role is for you, come and pour some happiness into yours by joining our award-winning family today!

All applicants must be legally eligible to work in the UK