Luggage Porter

Edwardian Group; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday per annum including BH

Complimentary meals and beverages

Job summary

The Londoner in London is seeking a Luggage Porter to join the Front of House team. You will contribute to 100% guest satisfaction by assisting guests with luggage and working closely with reception to ensure smooth arrivals and departures.

This 5-Star, boutique-style hotel offers strong opportunities for growth, training, and promotion within a well-regarded hospitality group. Fluency in English and a customer-focused mindset are essential.

Qualifications

• Customer service experience within hospitality environment.
• Local area knowledge.
• Excellent communication skills both verbally and written.
• Ability to demonstrate personal ownership of tasks and follow through to get results.
• Effective team player and collaborative mindset.
• Fluent in English.

Responsibilities

• Create 100% guest satisfaction by working with the reception team and providing guest services.
• Promote hotel and local services and attractions.
• Assist guests with luggage throughout their stay.
• Respond to guest information inquiries.
• Assist guests in and out of vehicles; deliver messages, mail, packages, flowers to rooms.
• Provide personal attention, take responsibility, and use teamwork in guest service.
• Perform other duties to deliver warm authentic hospitality.

Skills

Customer service

Local area knowledge

Communication skills

Ownership of tasks

Team player

Fluent English

Job description

Become a Londoner Welcome to The Londoner , a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards potential. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Luggage Porter to join our Front of House team at 5-Star super-boutique The Londoner Hotel.

Overview

• The role of Luggage Porter is responsible for creating 100% guest satisfaction by working with the reception team and providing guest services.
• Promoting the hotel and local services and attractions.
• Assisting guests with luggage throughout their stay.
• As a Luggage Porter you respond to customer inquiries for information.
• Assist guests in and out of vehicles. Deliver phone messages, mail or packages, flowers, etc. to guest rooms.
• Give personal attention, take personal responsibility and use teamwork when providing guest service.
• Perform other duties as required to provide warm authentic hospitality.

About You

• Customer Service experience within hospitality environment, preferably hotels.
• Local area knowledge.
• Excellent communication skills both verbally and written.
• Has the ability to demonstrate personal ownership of tasks and follow through to get the required results.
• Effective Team player.
• Fluent in English.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary