Loyalty Manager

JR United Kingdom; Brighton; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Loyalty Manager to enhance customer experience and drive revenue through innovative loyalty campaigns. This role involves collaborating with cross-functional teams to execute strategic promotions and optimize a new loyalty tech platform. If you thrive in a fast-paced environment and have a passion for retail, this opportunity offers a chance to make a significant impact while enjoying hybrid working arrangements and a comprehensive benefits plan.

Benefits

Hybrid Working Arrangements

Comprehensive Benefits Plan

Qualifications

• Experience in retail or consumer sectors is preferred.
• Strong organizational skills and ability to meet deadlines.

Responsibilities

• Achieve loyalty programme revenue targets through campaigns.
• Plan and coordinate promotions, events, and product pushes.

Skills

Retail Experience

Organizational Skills

Data Analysis

Communication Skills

Collaboration

Job description

Job Opportunity: Loyalty Manager

Great opportunity for an experienced Loyalty Manager, ideally with retail experience, to join a leading UK retailer on a permanent basis.

The successful candidate will be responsible for rolling out campaign plans and loyalty activations that contribute to incremental revenue and enhance customer experience.

Location and Working Arrangements

Based in Brighton - Hybrid working: 2 days in the office, 3 days from home.

Key Responsibilities

1. Assist in achieving loyalty programme revenue targets through well-executed campaigns and strategic support.
2. Plan and coordinate loyalty promotions including events, discounts, product pushes, and sampling initiatives.
3. Lead the coordination of campaign delivery across CRM, Digital Marketing, and E-Commerce teams to ensure smooth execution.
4. Collaborate with the wider marketing team to produce emails, SMS, social content, digital assets, and retail merchandising.
5. Work with Retail teams to maintain up-to-date training materials and communications, keeping frontline staff informed on loyalty programme developments.
6. Compile and share reports on loyalty programme performance with internal stakeholders, ensuring transparency and insight-led decisions.
7. Support the transition to a new loyalty tech platform, helping to shape the strategy for optimisation and relaunch.

Skills & Experience

1. Ideally retail or consumer experience.
2. Highly organised and comfortable working to deadlines.
3. Ability to use data and insights to drive decision-making.
4. Excellent written and verbal communication skills.
5. Collaborative mindset – happy working with cross-functional teams in a fast-paced environment.

Benefits

We offer a comprehensive benefits plan to support your health, wellness, financial, and lifestyle needs, including:

• Hybrid working arrangements.
• Wide range of other benefits.

Application Process

If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: [emailprotected]

Due to a high volume of applicants, we are unable to respond to everyone. We will contact you if you are successful in your application.