Event Delegate Management Executive

BCD Travel; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An innovative meetings and events agency is seeking an Event Delegate Management Executive to join their dynamic team. This exciting role involves managing delegate registration processes for congress events, ensuring excellent customer service and meticulous attention to detail. You will have the opportunity to work remotely while collaborating with clients and stakeholders, all while contributing to impactful events in the pharmaceutical sector. With a culture that emphasizes flexibility, growth, and inclusivity, this position offers a chance to thrive in a supportive environment where your contributions truly matter.

Benefits

Flexible working

Comprehensive healthcare

Retirement plans

Continued education support

Travel and hotel discounts

Employee recognition program

Volunteer opportunities

Sustainability opportunities

Qualifications

• Proven delegate management expertise using registration tools.
• Excellent attention to detail and experience in proofing copy.
• Strong analytical thinking and troubleshooting skills.

Responsibilities

• Build and maintain registration websites and electronic invitations.
• Oversee website design and manage data capture for reporting.
• Prepare onsite print work, signage, and documents for events.

Skills

Event project management

Customer service

Data analysis

Attention to detail

Communication skills

Education

Bachelor's degree or equivalent

Tools

Cvent

Microsoft Office

Job description

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Event Delegate Management Executive

Date: 30 Apr 2025

Location: UK, Virtual, EUROPE

Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

We are looking for a Event Delegate Management Executive to join our Meetings Management Life Sciences team working remotely within one of our pharmaceutical client dedicated accounts. You will support the planning and coordination throughout the life cycle of a congress event by managing the delegate registration process for our clients internal and external customers attend congress events. As part of this role, you will also have the opportunity to travel onsite both in the UK and Internationally.

You thrive on juggling multiple projects, delivering excellent customer service, great administration and enjoy all things data!

Sound like you? Read on!

As a Event Delegate Management Executive, you will:

• Build and maintain registration websites, electronic invitations and confirmations for each assigned event following specific Service Level Agreements and event project timelines and deadlines.
• Oversee all aspects of the website design, understanding system capabilities and reporting parameters to ensure data is captured for reporting
• Primary contact for client registration and reporting questions and primary Healthcare Professional (HCP) liaison and contact (pre, onsite and post event)
• Work within the applicable registration website technology to manage thresholds for arrival / departure parameters, room blocks, attendee changes, activities, data capture and reporting
• Prepare all relevant onsite print work, signage and documents including reports
• Manage day to day pharma compliance reporting requirements
• Communication – listening, written and verbal
• Proven delegate / attendee management expertise including but not limited to using registration tools
• Excellent attention to detail and experience in proofing copy
• Event project management knowledge
• Analytical thinking: ability to independently and through collaboration troubleshoot to achieve efficient and effective registrations processes
• Proficient in Microsoft office applications
• Ability to react, think on your feet, offer solutions, work on multiple projects and timelines at once
• Ability to travel regularly in the UK and Overseas

You might also have:

• Pharmaceutical event delivery knowledge
• Pharmaceutical compliance knowledge
• Cvent experience in registration and reporting

You should know:

• Role is UK remote based , full time, Monday-Friday
• Our standard working hours are 9:00 AM -5:30 PM with an hour break
• You must have the ability to travel within the UK and Overseas which may include weekends (lieu time given)
• You must have the right to work in the UK

How to apply:

Click apply now to be considered

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THE PERKS

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.