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Product manager- Loyalty

Futureheads Recruitment | B Corp™

Greater London

On-site

GBP 50,000 - 85,000

Full time

Yesterday

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Job summary

Ein dynamisches Unternehmen sucht einen erfahrenen Produktmanager für das Loyalty-Programm. In dieser spannenden Rolle übernehmen Sie die Verantwortung für die gesamte Produktstrategie und -optimierung, um ein nahtloses Kundenerlebnis zu schaffen. Sie werden eng mit verschiedenen Stakeholdern zusammenarbeiten, um Produktchancen zu identifizieren und die Kundenbindung zu fördern. Wenn Sie leidenschaftlich daran interessiert sind, Produkte zu entwickeln, die Kunden lieben, und über umfassende Erfahrung im Produktmanagement verfügen, ist dies die perfekte Gelegenheit für Sie.

Qualifications

Mindestens 4 Jahre Erfahrung im Produktmanagement, 2 Jahre in Loyalty-Produkten.
Erfolgreiche Leitung komplexer Produktinitiativen mit messbaren Ergebnissen.

Responsibilities

Verantwortung für das gesamte Loyalty-Produkt-Erlebnis und Kundenlebenszyklus.
Entwicklung und Umsetzung einer klaren digitalen Produktvision und Roadmap.

Skills

Produktmanagement

Loyalty-Programme

Datenanalyse

Stakeholder-Management

Agile Methoden

Futureheads Recruitment | B Corp provided pay range

This range is provided by Futureheads Recruitment | B Corp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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About the Role

Futureheads are partnered with a fast growing scale-up and they are now looking for another Product Manager to lead the Loyalty product offering.

You will take full ownership of the loyalty programme, from strategy and roadmap to delivery and ongoing optimisation. Your goal is to deliver a seamless membership experience that drives customer engagement, retention, and repeat visits.

This is a hands-on role, focused on creating products that customers love.

Key Responsibilities

Own the end-to-end loyalty product experience, managing the full customer lifecycle: acquisition, engagement, retention, and churn prevention.
Develop and execute a clear digital product vision and roadmap, including opportunity sizing, stakeholder alignment, resource planning, and delivery oversight.
Identify and prioritise product opportunities that align with business goals and drive growth.
Maintain a deep understanding of customer motivations, behaviours, and needs through qualitative and quantitative research.
Collect and analyse customer feedback across digital and physical touchpoints to inform product development.
Manage continuous product development within an agile framework, ensuring rapid iteration and delivery.

Skills & Experience

Minimum 4 years’ experience in product management, with 2 years in loyalty, rewards, or subscription products. Experience in entertainment or hospitality sectors is a plus but not required.
Proven success in leading complex product initiatives and delivering measurable business outcomes, particularly in conversion optimisation.
Strong analytical skills with the ability to translate data insights into actionable strategies and roadmaps.
Experience working in agile teams, applying iterative and data-driven approaches to product development.
Excellent communication and stakeholder management skills, capable of influencing cross-functional teams.

4 days a week in the London office

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Product Management
Industries
Technology, Information and Media

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