Loyalty Manager

VMA GROUP; Brighton; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a skilled Loyalty Manager to enhance customer experience and drive revenue growth. This exciting role involves executing loyalty campaigns, collaborating with cross-functional teams, and leveraging data insights for strategic decision-making. The successful candidate will thrive in a hybrid working environment, balancing time between the office and home. Join this dynamic team to make a significant impact in the retail sector and enjoy a comprehensive benefits package designed to support your health, wellness, and lifestyle needs.

Benefits

Hybrid working arrangements

Comprehensive benefits plan

Qualifications

• Experience in retail or consumer sectors is ideal.
• Strong organizational skills with a focus on deadlines.

Responsibilities

• Roll out campaign plans and loyalty activations to boost revenue.
• Lead coordination of campaign delivery across marketing teams.

Skills

Retail experience

Organizational skills

Data-driven decision making

Communication skills

Collaborative mindset

Job description

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This range is provided by VMA GROUP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from VMA GROUP

Ex Marketer now Senior Consultant at VMA GROUP | Specialising in Marketing + Digital

Loyalty Manager

Great opportunity for an experienced Loyalty Manager ideally with retail experience, to join a leading UK retailer on a permanent basis.

The successful candidate will be responsible for rolling out campaign plans and loyalty activations that contribute to incremental revenue and enhance customer experience.

Must be available to start within 1 month

Based in Brighton - Hybrid working – 2 days in office, 3 from home

• Assist in achieving loyalty programme revenue targets through well-executed campaigns and strategic support.
• Plan and coordinate loyalty promotions including events, discounts, product pushes, and sampling initiatives.
• Lead the coordination of campaign delivery across CRM, Digital Marketing, and E-Commerce teams to ensure smooth execution.
• Collaborate with the wider marketing team to produce emails, SMS, social content, digital assets, and retail merchandising.
• Work with Retail teams to maintain up-to-date training materials and communications, keeping frontline staff informed on loyalty programme developments.
• Compile and share reports on loyalty programme performance with internal stakeholders, ensuring transparency and insight-led decisions.
• Support the transition to a new loyalty tech platform, helping to shape the strategy for optimisation and relaunch.

Skills & experience:

• Ideally have retail or consumer experience.
• Highly organised and comfortable working to deadlines.
• Ability to use data and insights to drive decision making.
• Excellent written and verbal communication skills.
• Collaborative mindset – happy working with cross-functional teams in a fast-paced environment.

In return, we offer a comprehensive benefits plan to help you meet your health and wellness, financial and lifestyle needs:

• Hybrid working arrangements.
• Wide range of other benefits.

If you have the experience and are interested in discussing further, please get in touch ASAP with your current CV: [e-mail]

Due to a high volume of applicants, we are unable to respond to everyone. We will get in touch if you are successful in your application.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing
• Industries
• Retail

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Brighton, England, United Kingdom 1 day ago

Greater Brighton and Hove Area £50,000.00-£55,000.00 1 week ago

Greater Brighton and Hove Area £70,000.00-£72,000.00 23 hours ago

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