Lounge Supervisor: Elite Guest Experience Leader

Sodexo Ltd; Horley; On-site; GBP 17,000 - 24,000; Full time

Job summary

Sodexo Live! in Horley is seeking a proactive frontline hospitality member to deliver outstanding service in our lounge environment. You will manage front-of-house duties, ensure high standards of food presentation and work with a team to keep operations running smoothly.

Flexibility, reliability and a positive attitude are essential. The role offers £14.90 per hour for 37.5 hours per week in a dynamic, customer-focused setting within the Sodexo Live! brand.

Qualifications

• Front-of-house and customer-facing experience
• Experience in supervising a team
• An element of food experience
• Highly motivated
• Able to work on own initiative within a team environment

Responsibilities

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards.
• Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation.
• Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
• Interact with lounge customers to gain feedback on service / product. Communicate findings to SDX and Emirates management in a timely manner.
• Plan and delegate tasks to the team members before the beginning of each shift.
• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
• Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.

Skills

Front of house

Team supervision

Food experience

Highly motivated

Initiative

Job description

Sodexo Live! in Horley is seeking a proactive frontline hospitality member to deliver outstanding service in our lounge environment. You will manage front-of-house duties, ensure high standards of food presentation and work with a team to keep operations running smoothly.

Flexibility, reliability and a positive attitude are essential. The role offers £14.90 per hour for 37.5 hours per week in a dynamic, customer-focused setting within the Sodexo Live! brand.