Lounge Supervisor

Sodexo Group; Greater London; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Employee benefits

Rewards and recognition

Job summary

Sodexo Live! is seeking a Supervisor for Emirates Lounge Gatwick Airport. You will lead front-of-house team operations, ensuring exceptional service quality for lounge guests and efficient staff management at a premier airport venue.

Role requires supervising a team, food service experience, and a proactive, detail-oriented approach. Competitive hourly rate, 37.5 hours per week, with employee benefits and airport clearance requirements.

Qualifications

• Front of house and customer facing experience.
• Experience supervising a team.
• An element of food experience.

Responsibilities

• Ensure customers receive the highest quality of service through effective staff management and feedback to Emirates personnel.
• Oversee presentation, quality and quantity of food and beverages to spec.
• Maintain and replenish buffet and stock levels per HACCP standards and food safety.
• Provide training and guidance to service staff; monitor performance, punctuality and grooming.
• Ensure hygiene and housekeeping standards in lounge areas and kitchen.
• Gather customer feedback and relay findings to SDX and Emirates management.
• Plan and delegate tasks before each shift; supervise, coach and motivate staff.
• Ensure staff log records and time sheets for smooth operations.
• Oversee ordering of all produce to maintain stock levels.

Skills

Front of house

Team supervision

Food experience

Motivated

Attention to detail

Initiative

Job description

Job introduction

About the Role

Supervisor at Emirates Lounge Gatwick Airport

We’re experience makers.

And relationship builders.

And we’re hiring !

Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters.

Be part of something greater.

We value diversity, equality, and inclusion.

Come on in – the door’s open! As a global company, our market is the world – therefore it’s only right that our teams reflect all the incredible diversity it has to offer.

What you'll do

• Ensure that all customers are delivered the highest quality of service through efficient management of assigned staff and continuous improvement to product and services. Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to Emirates personnel.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Ensure buffet and stock levels of all F&B items are properly maintained and replenished regularly as required, and in accordance with food safety standards. Control and monitor hygiene standards as per HACCAP.
• Provide training and guidance to service staff on the presentation and display of food and beverages. Oversee staff performance, train and coach staff to ensure a smooth operation. Monitor staff punctuality and grooming and guide as required.
• Ensure personal and food hygiene, as well as housekeeping standards in the lounge food service areas and kitchen are adhered to, as per the company and legal requirements.
• Interact with lounge customers to gain feedback on service / product. Communicate findings to SDX and Emirates management in a timely manner. Liaise with SDX and Emirates management for any irregularities and other important information that impact the lounge operations. Communicate product, service and other customer issues to SDX and Emirates management, so that corrective action can be taken in a timely manner.
• Plan and delegate tasks to the team members before the beginning of each shift. Ensure that assigned staff are supervised, delegated, continuously trained, motivated, guided and counselled to achieve customer delight.
• Ensure that all assigned staff complies with documentation requirement of updating work log records and time sheets to ensure a smooth operation.
• Oversee the ordering off all produce to ensure sufficient supplies of all F&B and other materials at all times.

What you'll bring

Essential

• Front of house and customer facing experience
• Experience in supervising a team
• An element of food experience
• Highly motivated
• Attention to detail
• Able to work on own initiative within a team environment

Desirable

• Lounge experience
• Airport experience

Why Sodexo?

• £14.90 per hour
• 37.5 hours per week
• Many employee benefits, rewards and recognition.
• Must be able to provide 5-year checkable work history for airport clearance