Loss Prevention Officer

TK Maxx; Dunstable; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading off-price retailer is seeking a Loss Prevention Officer in Dunstable, UK. In this role, you will ensure a positive customer experience while deterring loss and maintaining product security. Ideal candidates will have strong communication skills and the ability to remain calm under pressure. We offer competitive salaries, comprehensive benefits, and a supportive workplace culture.

Benefits

Competitive Salary

Uniform Provided

Employee assistance program

Associate discount

Service awards

Qualifications

• Experience in a customer facing role, within a fast-paced retail environment or security guard role is ideal but not essential.
• Ability to remain calm and professional under pressure.
• Self-motivated, resilient and driven to make a difference with strong communication skills.

Responsibilities

• Support a positive customer experience by being a visible, friendly presence.
• Deter loss on the salesfloor acting as an ambassador for loss prevention.
• Work closely with the store team to maintain product security and deliver conflict resolution.
• Remain calm and professional under pressure.
• Demonstrate self-motivation and resilience.

Skills

Customer service

Conflict resolution

Communication skills

Job description

Overview

TK Maxx at TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Could you be one of our Loss Prevention Officers? As the world\'s leading off-price retailer of clothing and homeware, we\'re all about putting our customers first. With thousands of shops worldwide, we aim to provide a positive and memorable experience for all. Working as a Loss Prevention Officer, you\'ll help to deliver our goal of keeping our customers, associates and assets safe. Experience of being in a customer facing role, within a fast-paced retail environment or security guard role is ideal but not essential.

Responsibilities

• You will be supporting a positive customer experience within our stores by being a visible, friendly, approachable presence at our entrance doors.
• You will be focused on deterring loss on the salesfloor whilst acting as an ambassador for the loss prevention function.
• You will work closely with the store team to maintain security of our product and together you will aim to deliver effective conflict resolution when required.
• You will need to demonstrate your ability to remain calm and professional under pressure.
• You will also be self-motivated, resilient and driven to make a difference with a natural ability to communicate.

Training and Development

In return, you\'ll get an in-depth programme of training when you start.

Qualifications and Requirements

• Experience in a customer facing role, within a fast-paced retail environment or security guard role is ideal but not essential.
• Ability to remain calm and professional under pressure.
• Self-motivated, resilient and driven to make a difference with strong communication skills.

Benefits and Culture

• Competitive Salary
• Uniform Provided
• Comprehensive package of benefits to support your mental, physical and financial wellbeing such as access to an employee assistance program, associate discount and service awards
• Join us and you’ll be part of our thriving, growing European business filled with opportunities for growth and recognition.
• We’re proud of our culture, we work hard, have lots of fun, and give back to many causes we care about.

EEO and Location

We’re committed to equal opportunity employment. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address: Unit 5 White Lion Retail Park Boscombe Road
Location: EUR TK Maxx UK Store 669 - Dunstable