London Workplace Experience & Operations Lead

Jones Lang LaSalle Limited; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

Jones Lang LaSalle Limited in London is seeking a Workplace, Experience & Organizations London Lead to oversee integrated workplace experience and day-to-day operations across the London portfolio.

You will lead teams, manage contracts, risk, financials, and reporting, while elevating service standards for colleagues, clients and visitors.

This on-site role requires strong leadership, strategy delivery, front-of-house oversight, events activation and a focus on continuous improvement.

Qualifications

• Progressive experience in Facilities Management, Property/Building Operations, Workplace Experience, Hospitality or related customer-facing environment.
• Experience leading teams and managing complex service delivery (portfolio/site).
• Financial management experience including budgets, forecasting and cost control.
• Experience working in a regulated environment (financial services preferred).

Responsibilities

• Lead, develop and sustain a high-quality, well-motivated team across workplace experience, front of house and operational support.
• Lead the development and implementation of modern workplace programmes to deliver best-in-class employee experience within the London office.
• Oversee front of house / guest services and reception standards to ensure VIP readiness and high visitor care.
• Manage events readiness and cross-team coordination for events taking place throughout the building.
• Lead day-to-day building operations, ensuring maintenance schedules and safety procedures are followed.
• Drive contracts, supplier and service partner management to ensure contract delivery and performance.

Job description

Jones Lang LaSalle Limited in London is seeking a Workplace, Experience & Organizations London Lead to oversee integrated workplace experience and day-to-day operations across the London portfolio.

You will lead teams, manage contracts, risk, financials, and reporting, while elevating service standards for colleagues, clients and visitors.

This on-site role requires strong leadership, strategy delivery, front-of-house oversight, events activation and a focus on continuous improvement.