London Onsite IT Support Specialist

Wwshemi

Greater London

Hybrid

GBP 28,000 - 36,000

Full time

7 days ago

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Job summary

Samsara in London is hiring an Onsite Business Technology Support Specialist I to join our IT team. This in-office role supports employees, resolves tech issues, manages laptops and access, and keeps systems running smoothly.

You will work with the BizTech Helpdesk, handle ticket queues, assist in onboarding, and collaborate with IT to deliver upgrades and security measures. 8:00-17:00 UK time, five days in the London office.

Qualifications

Minimum 2 years of help desk or technical support experience.
Minimum 1 year of on-site IT support experience.
Basic networking knowledge.
Knowledge of Apple products (Macbooks, iPhones).
Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta).
Experience with ticketing systems (Zendesk, ServiceNow).

Responsibilities

Assist London office users with technology and access issues.
Manage ticket queue and identify process improvements.
Onboard new hires including provisioning laptops and peripherals.
Support hardware recovery and asset management.
Maintain and manage office endpoints (printers, laptops, conferencing equipment).
Manage employee access to Samsara’s cloud infrastructure.
Collaborate with IT specialists on infrastructure projects and upgrades.
Document IT policies and procedures.
Escalate and coordinate with adjacent teams as needed.
Contribute to secure and productive core operations.