London Onsite IT Support Specialist

Samsara Inc.; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Professional development stipend

Comprehensive health plans

Parental leave

Job summary

Samsara is hiring an Onsite Business Technology Support Specialist I to join our IT team in London, UK. This in-office role supports the BizTech Helpdesk, troubleshoots user tech issues, and helps keep teams online and productive.

You will manage onboarding, asset provisioning, and access control while collaborating with IT specialists on infrastructure projects and security. A strong customer-service mindset and willingness for after-hours support are key.

Qualifications

• College degree in a technical program or 4 years relevant job experience.
• Minimum of 2 years of help desk or technical support experience.
• Minimum 1 year of experience working onsite supporting employees in an IT environment.
• Basic networking experience.
• 8:00-5:00 UK time availability and occasional off-hours support for urgent technical issues or events.

Responsibilities

• Help the Samsara team in the London office and online to resolve tech issues.
• Manage a ticket queue and seek opportunities to improve how we work.
• Completing new hire onboarding including ordering and provisioning of laptops, client peripherals, and managing system access.
• Support hardware recovery and asset management.
• Managing office endpoints like printers, laptops, conferencing room equipment, and more.
• Managing employee access to Samsara's cloud infrastructure.
• Collaborate with IT Specialists to deliver infrastructure projects and upgrades.
• Document IT policies and procedures.
• Partner with adjacent tiers and teams for escalations and process improvements.
• Drive core operations that keep the company secure and productive.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate the tools and services which run our workplaces.
• Champion, role model, and embed Samsara's cultural principles as we scale globally.

Skills

Tech support

Customer service

Onsite support

Networking basics

Problem solving

Education

STEM degree or 4 years experience

Tools

G Suite

Slack

Zoom

Okta

Zendesk

ServiceNow

Job description

Samsara is hiring an Onsite Business Technology Support Specialist I to join our IT team in London, UK. This in-office role supports the BizTech Helpdesk, troubleshoots user tech issues, and helps keep teams online and productive.

You will manage onboarding, asset provisioning, and access control while collaborating with IT specialists on infrastructure projects and security. A strong customer-service mindset and willingness for after-hours support are key.