London Onsite Business Tech Support Expert

Samsara; Leeds; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Professional development stipend

Health and parental leave plans

Flexible, employee-led remote model

Job summary

Samsara is hiring an Onsite Business Technology Support Specialist I to join our IT team in London. You’ll troubleshoot issues, manage tickets, and enable employees to stay productive by provisioning devices and access. The role requires 5 days in the London office and supports both in-person and remote workers.

The ideal candidate has a technical degree or 4+ years in IT, 2+ years of help desk experience, and familiarity with enterprise SaaS tools. Knowledge of Apple products is a bonus.

Qualifications

• College degree in a technical program or 4+ years relevant job experience.
• Minimum 2 years of help desk or technical support experience.
• Minimum 1 year of on-site IT support experience.

Responsibilities

• Resolve tech problems in London office and remote as needed.
• Manage ticket queue and improve workflows.
• Onboard new hires: laptops, peripherals, and access control.
• Support hardware recovery and asset management.
• Manage office endpoints: printers, conferencing equipment, etc.
• Collaborate with IT teams on infrastructure upgrades.

Skills

Help desk experience

Onsite IT support

Networking basics

Apple products

Enterprise SaaS tools

Education

Technical degree or 4+ years experience

Tools

Zendesk

ServiceNow

G Suite

Slack

Zoom

Okta

Job description

Samsara is hiring an Onsite Business Technology Support Specialist I to join our IT team in London. You’ll troubleshoot issues, manage tickets, and enable employees to stay productive by provisioning devices and access. The role requires 5 days in the London office and supports both in-person and remote workers.

The ideal candidate has a technical degree or 4+ years in IT, 2+ years of help desk experience, and familiarity with enterprise SaaS tools. Knowledge of Apple products is a bonus.