Onsite BizTech Support Specialist (London)

Samsara; Greater London; Sur place; GBP 32 000 - 42 000; Plein temps

Résumé du poste

Samsara is hiring an Onsite Business Technology Support Specialist I to join our IT team in London. You’ll troubleshoot and assist users to stay online, manage onboarding and asset provisioning, and support office endpoints.

This is an in-office role requiring five days per week in our London office. Ideal candidates have 2+ years of help desk experience, 1+ year onsite IT support, basic networking knowledge, and familiarity with Zendesk or ServiceNow, G Suite, Slack, Zoom, and Okta.

Qualifications

• College degree in CS/IT or 4 years relevant experience.
• 2+ years of help desk or technical support experience.
• 1+ year of onsite IT support experience.
• Basic networking knowledge.
• UK 8:00–17:00 hours with occasional after-hours support.

Responsabilités

• Resolve tech problems for London office and remote users.
• Manage ticket queue and drive process improvements.
• Handle onboarding: laptop provisioning and access management.
• Support hardware recovery and asset management.
• Manage office endpoints (printers, laptops, conferencing gear).
• Administer access to Samsara’s cloud infrastructure.
• Collaborate with IT teams on infra projects and upgrades.
• Document IT policies and procedures.
• Escalate with adjacent teams for process enhancements.

Connaissances

Help desk experience

Onsite IT support

Networking basics

Ticketing system familiarity

Formation

Technical degree or 4 years relevant experience

Outils

Zendesk

ServiceNow

G Suite

Slack

Zoom

Okta

Description du poste

Samsara is hiring an Onsite Business Technology Support Specialist I to join our IT team in London. You’ll troubleshoot and assist users to stay online, manage onboarding and asset provisioning, and support office endpoints.

This is an in-office role requiring five days per week in our London office. Ideal candidates have 2+ years of help desk experience, 1+ year onsite IT support, basic networking knowledge, and familiarity with Zendesk or ServiceNow, G Suite, Slack, Zoom, and Okta.