Onsite IT & BizTech Support Specialist – London

Samsara; Salford; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Professional development stipend

Parental leave

Flexible working

Job summary

Samsara in London is hiring an Onsite Business Technology Support Specialist I to join our IT team. You will troubleshoot and assist users, manage a ticket queue, and help with onboarding and asset management.

This is an in-office role requiring five days per week in our London office. You will collaborate with IT specialists on infrastructure upgrades and document IT policies.

We offer a flexible working model, a development stipend, and parental leave as part of our Total Rewards.

Qualifications

• College degree in a technical program or 4 years relevant job experience.
• Minimum 2 years of help desk or technical support experience.
• Minimum 1 year of onsite IT support experience.

Responsibilities

• Resolve tech problems for the London office and remote users.
• Manage a ticket queue and identify process improvements.
• Complete new hire onboarding, including laptops and access provisioning.
• Support hardware recovery and asset management.
• Manage office endpoints—printers, laptops, conference room gear.
• Manage employee access to Samsara's cloud infrastructure.
• Collaborate with IT Specialists on infrastructure projects and upgrades.
• Document IT policies and procedures.
• Partner with other teams for escalations and improvements.

Skills

Customer support

Technical troubleshooting

Onsite support

Basic networking

Time management

Education

College degree in a technical program (CS/IS) or 4 years relevant job experience

Tools

Zendesk

ServiceNow

G Suite

Slack

Zoom

Okta

Job description

Samsara in London is hiring an Onsite Business Technology Support Specialist I to join our IT team. You will troubleshoot and assist users, manage a ticket queue, and help with onboarding and asset management.

This is an in-office role requiring five days per week in our London office. You will collaborate with IT specialists on infrastructure upgrades and document IT policies.

We offer a flexible working model, a development stipend, and parental leave as part of our Total Rewards.