London Luxury Guest Experience Specialist

Cambridge House; England; In loco; GBP 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Cambridge House seeks a Guest Relations Executive to shape every guest’s journey from pre-arrival conversations to personalised experiences. You will craft bespoke London itineraries, coordinate special requests, and ensure warmth and precision in every detail for an international clientele.

Working with the Guest Relations Manager and cross-functional teams, you will help create a culture of exceptional hospitality as the property opens, contributing to service standards and the House’s

Competenze

• Exceptional communication with polished, engaging manner suitable for international clientele.
• Curiosity for London culture, dining, arts and hidden gems to share with guests.
• Collaborative and supportive approach, building trusted relationships and mentoring teammates.
• Familiarity with property management systems; Opera or similar system advantageous.

Mansioni

• Curate seamless pre-arrival journeys and personalise guest experiences.
• Design bespoke London itineraries with dining, culture, shopping, and VIP suggestions.
• Handle calls with warmth and professionalism reflecting the House spirit.
• Review guest profiles and arrival info to identify VIPs and outstanding requests.
• Coordinate personalised amenities with In-Room Dining, Housekeeping and other departments.
• Liaise with partners and teams to arrange reservations, experiences, transport and requests.
• Mentor the Guest Relations Coordinator and share knowledge.
• Contribute ideas to develop Cambridge House’s guest experience and service standards.

Conoscenze

Communication skills

Interpersonal skills

Customer service

Digital confidence

Opera PMS experience

Strumenti

Opera PMS

Descrizione del lavoro

Cambridge House seeks a Guest Relations Executive to shape every guest’s journey from pre-arrival conversations to personalised experiences. You will craft bespoke London itineraries, coordinate special requests, and ensure warmth and precision in every detail for an international clientele.

Working with the Guest Relations Manager and cross-functional teams, you will help create a culture of exceptional hospitality as the property opens, contributing to service standards and the House’s