London Luxury Guest Experience Concierge

Cambridge House, Auberge Collection; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

Cambridge House, Auberge Collection in London’s Mayfair opens demonstrates luxury hospitality and exclusive guest experiences. A Guest Relations Coordinator will shape each guest’s journey with pre-arrival planning, bespoke itineraries and impeccable attention to detail.

Working with the Guest Relations Executive and Manager, you’ll help deliver distinctive service, thoughtful gestures, and a welcoming culture that defines Cambridge House as a premier destination for locals and international

Qualifications

• Genuine interest in London's restaurants, culture, shopping and experiences.
• Strong organisational skills with attention to detail and deadline management.
• Collaborative mindset to work with House colleagues to deliver hospitality.
• Flexibility to work weekends/bank holidays.
• Right to work in the United Kingdom.

Responsibilities

• Support pre-arrival journey by reviewing guest preferences and confirming arrangements.
• Create bespoke London itineraries with dining, culture, shopping, and local experiences.
• Handle calls and enquiries with discretion and professionalism.
• Review daily arrival reports and share up-to-date guest information.
• Coordinate guest amenities with In-Room Dining, Housekeeping, and Culinary teams.
• Assist with reservations, transport, and external partner coordination.
• Support daily operations and handovers for the Guest Relations team.
• Contribute to Cambridge House's service standards and culture.

Skills

London knowledge

Organisational skills

Team collaboration

Weekend flexibility

Right to work in UK

Job description

Cambridge House, Auberge Collection in London’s Mayfair opens demonstrates luxury hospitality and exclusive guest experiences. A Guest Relations Coordinator will shape each guest’s journey with pre-arrival planning, bespoke itineraries and impeccable attention to detail.

Working with the Guest Relations Executive and Manager, you’ll help deliver distinctive service, thoughtful gestures, and a welcoming culture that defines Cambridge House as a premier destination for locals and international