Luxury Guest Experience Lead

Cambridge House, Auberge Collection; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Cambridge House, Auberge Collection invites a Guest Relations Executive to shape each guest’s journey before arrival, turning conversations into thoughtful, personalised experiences. You will craft bespoke London itineraries and coordinate special requests with warmth and precision.

Working with the Guest Relations Manager and House teams, you’ll nurture a culture of distinctive hospitality, celebrating individuality as the property prepares to welcome guests to a new Mayfair destination.

Qualifications

• Exceptional communication skills, both written and verbal, with a polished, engaging manner.
• Ability to connect with an international clientele and understand cultural nuances.
• Digital confidence and the ability to learn guest communication platforms and property management systems.
• Experience with Opera or a similar system would be advantageous.

Responsibilities

• Curate a seamless pre-arrival journey and personalise guest experiences.
• Design bespoke London itineraries and recommend dining, culture and shopping.
• Manage internal and external calls with warmth and professionalism.
• Review guest profiles and VIPs to anticipate needs and actions.

Skills

Exceptional communication

International clientele

Digital confidence

Opera PMS knowledge

Tools

Opera PMS

Job description

Cambridge House, Auberge Collection invites a Guest Relations Executive to shape each guest’s journey before arrival, turning conversations into thoughtful, personalised experiences. You will craft bespoke London itineraries and coordinate special requests with warmth and precision.

Working with the Guest Relations Manager and House teams, you’ll nurture a culture of distinctive hospitality, celebrating individuality as the property prepares to welcome guests to a new Mayfair destination.