Guest Relations Executive: Curate Bespoke London

Auberge Collection; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Cambridge House, a flagship Auberge Collection property in Mayfair, seeks a Guest Relations Executive to craft bespoke pre-arrival experiences and luxury stays. You will design London itineraries, coordinate special requests, and ensure impeccable in-room amenities with warmth, imagination, and precision.

Working closely with the Guest Relations Manager and team, you will help foster a culture where individuality shines and hospitality feels effortless as Cambridge House opens its doors to

Qualifications

• Exceptional written and spoken communication for an international clientele.
• Passion for London culture, dining, arts and hidden experiences.
• Collaborative, supportive team player with mentoring ability.
• Digital confidence; able to learn property management systems (Opera preferred).
• Flexible to work weekends and bank holidays.
• Right to work in the United Kingdom.

Responsibilities

• Curate pre-arrival journeys with personalised experiences.
• Design bespoke London itineraries across dining, culture and shopping.
• Handle calls with warmth and professionalism reflecting the House.
• Review guest profiles and VIPs to address requests accurately.
• Coordinate amenities with In-Room Dining, Housekeeping and Culinary.
• Liaise with partners to arrange reservations and experiences.
• Mentor the Guest Relations Coordinator and share knowledge.
• Contribute ideas to shape Cambridge House’s service standards.

Skills

Communication skills

Passion for London

Collaborative mindset

Digital proficiency (PMS)

Shift flexibility

Right to work UK

Tools

Opera PMS

Job description

Cambridge House, a flagship Auberge Collection property in Mayfair, seeks a Guest Relations Executive to craft bespoke pre-arrival experiences and luxury stays. You will design London itineraries, coordinate special requests, and ensure impeccable in-room amenities with warmth, imagination, and precision.

Working closely with the Guest Relations Manager and team, you will help foster a culture where individuality shines and hospitality feels effortless as Cambridge House opens its doors to