Guest Relations Executive

Auberge Collection; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Cambridge House, a flagship Auberge Collection property in Mayfair, seeks a Guest Relations Executive to craft bespoke pre-arrival experiences and luxury stays. You will design London itineraries, coordinate special requests, and ensure impeccable in-room amenities with warmth, imagination, and precision.

Working closely with the Guest Relations Manager and team, you will help foster a culture where individuality shines and hospitality feels effortless as Cambridge House opens its doors to

Qualifications

• Exceptional written and spoken communication for an international clientele.
• Passion for London culture, dining, arts and hidden experiences.
• Collaborative, supportive team player with mentoring ability.
• Digital confidence; able to learn property management systems (Opera preferred).
• Flexible to work weekends and bank holidays.
• Right to work in the United Kingdom.

Responsibilities

• Curate pre-arrival journeys with personalised experiences.
• Design bespoke London itineraries across dining, culture and shopping.
• Handle calls with warmth and professionalism reflecting the House.
• Review guest profiles and VIPs to address requests accurately.
• Coordinate amenities with In-Room Dining, Housekeeping and Culinary.
• Liaise with partners to arrange reservations and experiences.
• Mentor the Guest Relations Coordinator and share knowledge.
• Contribute ideas to shape Cambridge House’s service standards.

Skills

Communication skills

Passion for London

Collaborative mindset

Digital proficiency (PMS)

Shift flexibility

Right to work UK

Tools

Opera PMS

Job description

Since 1756, Cambridge House has been the home where the Great and the Glorious gather. The storied Mayfair townhouse reawakens in 2026. The centuries old landmark, which has welcomed tastemakers and world shapers throughout its rich history, will be the capital’s most magnetic and vibrant gathering place and experience-driven luxury hotel. The imaginative renewal of this historic property at 94 Piccadilly will capture the spirit of London like no other, providing a captivating new Mayfair destination for Londoners and international visitors alike.

Set in the historic building which formerly housed the iconic In and Out military club, the 18th Century Georgian mansion and Grade 1-listed Palladian-style townhouse will be brilliantly reimagined as a 102-room hotel. Preserving its rich heritage while offering a harmonious blend of luxuriously private and vibrant social spaces replete with unique dining destinations and Auberge spa. It will also be home to an exclusive members club set to define the new pulse of modern London life.

Follow Cambridge House, Auberge Collection on Instagram and Facebook @CambridgeHouseAuberge

Job Description

As a Guest Relations Executive at Cambridge House, you will shape each guest’s journey long before they step through our doors, transforming pre-arrival conversations into thoughtful, personalised experiences. From crafting bespoke London itineraries to coordinating special requests and carefully considered in-room amenities, you will bring warmth, imagination and precision to every detail.

Working closely with the Guest Relations Manager and team members across the House, you will help create a culture where individuality is celebrated and exceptional hospitality comes naturally. As we prepare to open our doors, you will play an important part in shaping the distinctive experiences and thoughtful touches that make Cambridge House truly unforgettable.

Key Responsibilities

• Curate a seamless pre-arrival journey, anticipating guest preferences and create personalised experiences that make every stay feel special.
• Design bespoke London itineraries, recommending exceptional dining, cultural experiences, shopping and hidden gems tailored to each guest’s interests.
• Manage internal and external telephone calls with warmth, professionalism, ensuring every interaction reflects the spirit of the House.
• Review daily reports, guest profiles and arrival information to identify VIPs, special occasions and outstanding requests, ensuring every detail is accurately communicated and actioned.
• Coordinate personalised amenities and special arrangements, working closely with In-Room Dining, Housekeeping, Culinary and other departments to ensure every detail is delivered seamlessly.
• Liaise with external partners and internal team members to arrange reservations, experiences, transport and special requests, creating a seamless guest journey.
• Mentor and support the Guest Relations Coordinator, sharing knowledge and encouraging thoughtful, personalised service.
• Contribute ideas and initiative to the development of Cambridge House’s guest experience, helping shape the service standards and distinctive traditions of the House.

Qualifications

• Exceptional communication skills, both written and verbal, with a polished, engaging manner and the confidence to connect with an international clientele.
• A genuine passion for London, its cultural scene, dining, arts and hidden treasures, with the curiosity to continually discover new experiences worth sharing.
• A collaborative and supportive approach, with the interpersonal skills to build trusted relationships, share knowledge and mentor fellow team members.
• Digital confidence and the ability to learn property management systems and guest communication platforms; experience with Opera or a similar system would be advantageous.
• Flexibility to work shifts including weekends and bank holidays.
• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.