London Luxury Club Front Desk Receptionist

Soho House & Co.; Greater London; Hybride; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Team meal on shift

50% Staff Discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Staff Discount on Cowshed & Soho Home

Charity days with Soho Impact

Free Counselling Sessions

Training & Development Programs

Team Events

Résumé du poste

Soho House & Co. is seeking a Receptionist for Little House Mayfair in Central London. You will be the first point of contact for members and guests, delivering welcoming front-of-house service while supporting club operations with discretion and elegance.

With 2–3 years’ front desk experience in luxury hospitality, you will manage reservations, guest lists, and inquiries, ensuring a polished, professional atmosphere across the venue and rooftop areas.

Qualifications

• 2–3 years’ experience in a front desk role.
• Experience in luxury hospitality or private members clubs.
• Strong leadership and team coordination skills.
• Excellent verbal and written communication.
• Proficient in reservation systems (Opera, Open Table, or equivalent).
• Calm under pressure and guest-first mindset.

Responsabilités

• Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
• Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• Assist guests by checking/ retrieving their coats and/or items they left.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Influence a fun and positive atmosphere by being approachable and professional.
• Assist management with new hires by training Soho Standards and steps of service expected daily.
• Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently

Connaissances

Front desk experience

Hospitality experience

Team leadership

Communication skills

Reservation systems

Outils

Opera

OpenTable

Description du poste

Soho House & Co. is seeking a Receptionist for Little House Mayfair in Central London. You will be the first point of contact for members and guests, delivering welcoming front-of-house service while supporting club operations with discretion and elegance.

With 2–3 years’ front desk experience in luxury hospitality, you will manage reservations, guest lists, and inquiries, ensuring a polished, professional atmosphere across the venue and rooftop areas.