IT Service Transition Manager

Foster + Partners; Greater London; Presencial; GBP 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Life assurance

Wellbeing support

Discount programmes

Catering facilities on campus

Regular social events and sports

Descripción de la vacante

Foster + Partners is seeking an IT Service Transition Manager to ensure technology services are designed, delivered and seamlessly transitioned into operation. You will work across infrastructure, service delivery and project teams to govern change and drive service excellence aligned with strategic business goals.

Ideal candidates will have extensive experience in infrastructure projects and ITIL/ITSM, with strong stakeholder management and a proactive approach to continuous improvement.

Formación

• Experience in managing infrastructure projects and service transition activities.
• Strong knowledge of ITIL and IT Service Management best practices (Service Design, Service Transition).
• Proven ability to align delivery with strategic business objectives.
• Excellent stakeholder management and relationship-building across teams and suppliers.
• Analytical and problem-solving capabilities with risk mitigation experience.
• Effective communication and reporting to senior stakeholders.
• Proactive mindset to drive change and continuous improvement.

Responsabilidades

• Lead the successful transition of technology services from project delivery into live operations.
• Influence how infrastructure projects are prioritised, governed and delivered across a global organisation.
• Drive continuous improvement in service design, transition and operational processes.
• Collaborate with stakeholders across technology, business and supplier teams to deliver meaningful outcomes.
• Shape the future of IT Service Delivery through agile ways of working and best-practice service management.

Conocimientos

ITIL

Stakeholder management

Project governance

Service transition

Change management

Communication

Problem solving

Descripción del empleo

IT Service Transition Manager

Department: Technology

Employment Type: Permanent - Full Time

Location: London

Reporting To: Andrew Henden

Description

As an IT Service Transition Manager at Foster + Partners, you will play a key role in ensuring technology services are designed, delivered and transitioned seamlessly into operation. Working across infrastructure, service delivery and project teams, you will help shape how change is governed and implemented, driving service excellence while ensuring projects align with strategic business goals and deliver lasting value.

This role is ideal if you want to:

• Lead the successful transition of technology services from project delivery into live operations.
• Influence how infrastructure projects are prioritised, governed and delivered across a global organisation.
• Drive continuous improvement in service design, transition and operational processes.
• Collaborate with stakeholders across technology, business and supplier teams to deliver meaningful outcomes.
• Help shape the future of IT Service Delivery through agile ways of working and best-practice service management.

What you will bring to the team:

• Extensive experience managing infrastructure projects, service transition activities or project governance functions.
• Strong knowledge of ITIL and IT Service Management best practices, particularly Service Design and Service Transition.
• Proven experience overseeing multiple initiatives and aligning delivery with strategic business objectives.
• Excellent stakeholder management skills with the ability to build trusted relationships across teams and suppliers.
• Strong analytical and problem-solving capabilities, with experience identifying and mitigating delivery risks.
• Effective communication and reporting skills, with confidence presenting updates and recommendations to senior stakeholders.
• A proactive mindset with the ability to drive change, challenge existing processes and champion continuous improvement.

What we offer:

We offer a benefits package designed to help you thrive professionally and personally. This includes: private medical insurance for you and your family; life assurance; personal travel insurance; access to a range of wellbeing support, comprising virtual GP services, mental health support and lifestyle coaching; as well as discount programmes for various retailers. On our London campus, we have subsidised catering facilities and host regular social events, and sports activities, for everyone to enjoy.
To support you in building a meaningful career, the practice offers opportunities to develop both your technical and non-technical skills through continuous learning, professional development support, and knowledge sharing and insights from experienced colleagues.
If our designs spark your curiosity and you would like to contribute to solving complex challenges with local and global impact, we invite you to join our team. You’ll be challenged and inspired, collaborating on extraordinary projects in an environment designed to cultivate excellence.