London F&B Supervisor: Guest Experience Leader

Food & Beverage; Greater London; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Service charges

Holiday allowance

Pension scheme

Health cashback

Refer-a-friend bonus £500

Dental and health cover

Employee rates

F&B discounts

Meals on duty

Learning platform access

Career development

Team celebrations

Job summary

Meliá White House in London is seeking a Food & Beverage Supervisor to oversee daily department operations, ensuring high standards and guest satisfaction. You will support the team to deliver exceptional service, maintain safety, and coordinate across outlets.

The role requires prior F&B supervisory experience, strong leadership, and excellent English. The hotel offers competitive pay plus service charges, 28 days’ holiday, a pension plan, health cashback, and employee rates, with real

Qualifications

• Experience as a supervisor or team leader in Food & Beverage.
• Strong knowledge of food safety and service standards.
• Excellent customer service and guest-focused approach.
• Proven ability to lead and motivate a team in a fast-paced hotel environment.
• Solid organisational and communication skills.

Responsibilities

• Ensure all team members are trained and follow health & safety policies.
• Maintain knowledge of menus, wines, and beverages across outlets.
• Lead, motivate, and support the team to deliver efficient service and cost control.
• Handle guest queries and complaints professionally.
• Support F&B promotions and initiatives.
• Coordinate staff rotas to align with operations and training needs.
• Assist junior staff with learning and e-training.
• Foster a positive and inclusive working environment.
• Ensure service standards across all areas are consistently met.
• Collaborate with other departments for smooth hotel operations.

Skills

Team leadership

Guest service

Food safety knowledge

Communication skills

Organisational skills

English fluent

Job description

Meliá White House in London is seeking a Food & Beverage Supervisor to oversee daily department operations, ensuring high standards and guest satisfaction. You will support the team to deliver exceptional service, maintain safety, and coordinate across outlets.

The role requires prior F&B supervisory experience, strong leadership, and excellent English. The hotel offers competitive pay plus service charges, 28 days’ holiday, a pension plan, health cashback, and employee rates, with real