Senior Concierge: Guest Experience & Team Leader

Guest Experience; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Global career opportunities

Exclusive hotel rates

Service charge and bonus

Pension scheme

£500 refer-a-friend bonus

28 days holiday

Health plan

E-learning access

Perks at Work discounts

Team events

Job summary

Meliá White House in London is seeking a Senior Concierge to support the Head Concierge and lead the Concierge team, delivering friendly, efficient, professional service to guests throughout their stay. You will supervise the team, ensure compliance with hotel procedures, train new staff, assist with guest messaging, luggage, and information on local transport and attractions.

Eligibility to work in the UK is required.

Qualifications

• Friendly, professional team player
• Great guest service skills
• Strong attention to detail
• Ability to train and guide a team
• Knowledge of hotel operations and local information
• Eligibility to work in the UK

Responsibilities

• Support the Head Concierge and supervise the team when they are absent
• Ensure hotel, health and safety, and fire procedures are followed
• Help train new and existing team members
• Ensure guests are welcomed promptly and calls are answered quickly
• Manage guest messages, mail and deliveries accurately and on time
• Keep the luggage room clean, organised and secure, and maintain luggage records
• Keep guest car keys and other entrusted items safe
• Know the hotel facilities and provide information about local transport, tours and attractions
• Keep the hotel function board up to date
• Ensure team members are well presented and wear their uniform correctly
• Notify Security of any suspicious or unwanted activity near the hotel
• Carry out other reasonable duties requested by the Head Concierge

Job description

Meliá White House in London is seeking a Senior Concierge to support the Head Concierge and lead the Concierge team, delivering friendly, efficient, professional service to guests throughout their stay. You will supervise the team, ensure compliance with hotel procedures, train new staff, assist with guest messaging, luggage, and information on local transport and attractions.

Eligibility to work in the UK is required.