Food & Beverage Supervisor

Food & Beverage; Greater London; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Service charges

Holiday allowance

Pension scheme

Health cashback

Refer-a-friend bonus £500

Dental and health cover

Employee rates

F&B discounts

Meals on duty

Learning platform access

Career development

Team celebrations

Job summary

Meliá White House in London is seeking a Food & Beverage Supervisor to oversee daily department operations, ensuring high standards and guest satisfaction. You will support the team to deliver exceptional service, maintain safety, and coordinate across outlets.

The role requires prior F&B supervisory experience, strong leadership, and excellent English. The hotel offers competitive pay plus service charges, 28 days’ holiday, a pension plan, health cashback, and employee rates, with real

Qualifications

• Experience as a supervisor or team leader in Food & Beverage.
• Strong knowledge of food safety and service standards.
• Excellent customer service and guest-focused approach.
• Proven ability to lead and motivate a team in a fast-paced hotel environment.
• Solid organisational and communication skills.

Responsibilities

• Ensure all team members are trained and follow health & safety policies.
• Maintain knowledge of menus, wines, and beverages across outlets.
• Lead, motivate, and support the team to deliver efficient service and cost control.
• Handle guest queries and complaints professionally.
• Support F&B promotions and initiatives.
• Coordinate staff rotas to align with operations and training needs.
• Assist junior staff with learning and e-training.
• Foster a positive and inclusive working environment.
• Ensure service standards across all areas are consistently met.
• Collaborate with other departments for smooth hotel operations.

Skills

Team leadership

Guest service

Food safety knowledge

Communication skills

Organisational skills

English fluent

Job description

Food & Beverage Supervisor

Department: Food & Beverage Location: London Hotel: Meliá White House Salary Package: Competitive plus service charges

About Meliá White House

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders, where the possibilities for growth and development are endless. Being part of our team means becoming part of a global family, where you are supported, valued, and inspired to grow.

Meliá White House is a modern and elegantly newly refurbished hotel, exceptionally located next to Regent’s Park and within walking distance of Oxford Circus and Regent Street. With excellent transport links just minutes away, the hotel offers a dynamic and vibrant working environment in the heart of London.

What’s in it for you?

• Competitive salary plus service charges
• 28 days’ holiday including public holidays
• Contributory pension scheme
• Health cashback plan
• Refer-a-friend bonus (£500 after successful probation)
• Discounted dental and health cover with HSF
• Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
• Food & beverage discounts (subject to outlet participation)
• Complimentary meals on duty
• Unlimited access to Meliá’s global online learning platform
• Career development opportunities across more than 350 hotels worldwide
• High-street discounts and team celebrations

Mission

As a Food & Beverage Supervisor, you will play a key role in overseeing the daily operations of the department, ensuring service runs smoothly and consistently meets our high standards. You will support the team, maintain compliance, and contribute to delivering an exceptional guest experience.

Key Responsibilities

• Ensure all team members are trained and follow Health & Safety policies, including food hygiene and licensing regulations
• Maintain strong knowledge of menus, dishes, wines, and beverages across all outlets
• Lead, motivate, and support the team to deliver efficient service and cost control
• Handle guest queries and complaints with professionalism, care, and attention
• Support the implementation of Food & Beverage promotions and initiatives
• Coordinate staff training, ensuring rotas align with operational and training needs
• Support team development, including assisting junior staff with learning and e-training
• Foster a positive, professional, and inclusive working environment
• Ensure service standards are consistently maintained across all areas
• Work closely with other departments to support smooth hotel operations

What are we looking for?

• Previous experience as a Supervisor or Team Leader within Food & Beverage
• Strong customer service skills and a guest-focused approach
• Good knowledge of food safety and service standards
• Ability to lead and motivate a team in a fast-paced environment
• Strong organisational and communication skills
• Proactive and hands‑on attitude
• Fluent in English
• Eligibility to work in the UK

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. Our warmth, proximity, and passion create an environment where everyone feels valued, supported, and inspired to grow. Being part of Meliá means being a Very Inspiring Person.

Our Commitment to Diversity & Inclusion

Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality, creating a respectful and supportive workplace free from discrimination. We believe our differences strengthen us and help build a more responsible and sustainable future.