Front Office Supervisor & Duty Manager

Reception; Camden Town; Vor Ort; GBP 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Pension scheme

Loyalty rewards

28 days holiday

Meals on duty

Discounts

Learning platform access

Zusammenfassung

Reception Supervisor at Meliá White House oversees daily Front Office operations, guiding the reception team on shift and ensuring guests receive a personalized, seamless experience aligned with Meliá brand standards.

The role requires supervisory experience in hospitality, strong leadership, and a guest-focused mindset. Expect to manage shifts, support training, and maintain high service standards—on-site in London with a comprehensive rewards package.

Qualifikationen

• Previous supervisory experience in Front Office or hospitality
• Strong leadership, communication, and organisational skills
• Excellent guest focus with a passion for personalised service
• Ability to manage teams on shift and maintain operational standards
• Strong attention to detail and problem-solving skills
• Fluency in English; additional languages are an advantage

Aufgaben

• Acting as a Duty Manager in the absence of senior management.
• Provide support across shifts, including covering night duties when required.
• Supervise daily reception shifts, ensuring adequate desk coverage and smooth team organisation.
• Ensure all guests, VIPs, regular guests, and group arrivals are welcomed with courtesy and professionalism.
• Oversee the execution of special requests for regular guests, VIPs, and group arrivals.
• Ensure full compliance with security, health & safety, fire, credit, and cash-handling procedures.
• Monitor room availability, overbookings, and room moves in coordination with relevant departments.
• Maintain close communication with Housekeeping, Concierge, Switchboard, Room Service, and Groups Office to deliver seamless service.
• Support the Reception Management team with training, implementation of new procedures, and coaching on service standards.
• Handle guest feedback and complaints promptly and professionally, escalating when required.
• Prepare and deliver thorough shift handovers, ensuring continuity between teams, including Night Supervisors.

Kenntnisse

Leadership

Communication

Organisational skills

Guest focus

Jobbeschreibung

Reception Supervisor at Meliá White House oversees daily Front Office operations, guiding the reception team on shift and ensuring guests receive a personalized, seamless experience aligned with Meliá brand standards.

The role requires supervisory experience in hospitality, strong leadership, and a guest-focused mindset. Expect to manage shifts, support training, and maintain high service standards—on-site in London with a comprehensive rewards package.