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Broughton Group; England; Hybrid; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Broughton Group is seeking a Customer Service Advisor to be the first point of contact for global shipping requests at East Midlands Airport. You will handle inquiries via phone, email, and social media, building rapport and guiding customers through transit options worldwide.

The role offers a hybrid pattern (1 week in the office, 1 week at home) until January 2027, then 100% on site, with two weeks of on-site training. Shift hours 08:00-19:15, Monday to Friday.

Qualifications

• Excellent customer service experience required.
• Strong communication skills, written and verbal.
• Ability to adapt to change and work in a team or independently.
• Experience using MS Word and Excel.

Responsibilities

• Manage inbound calls from worldwide clients regarding shipment requests.
• Build rapport and identify customer needs to provide accurate transit information.
• Deliver a consistent call flow and empower customers with informed choices.
• Maximise upselling opportunities while ensuring customer satisfaction.

Skills

Customer service

Communication

Adaptability

Teamwork

MS Word

MS Excel

Tools

MS Word

MS Excel

Job description

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.

Excellent customer service experience and skills are required for this role, establishing rapport with customers and businesses requiring support and information on how best to transit goods worldwide.

Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be 100% on site.

Dates to be determined after Training is completed and Manager has signed off.

Interview Date

04.09.26 + 07.09.26 Face to Face interview on site

Start Date

21.09.26

Operational Hours

08:00-19:15 (8hr Shift) - Monday to Friday

Location

East Midlands Airport

Pay Rate

£15.34 p/h

Training

2 weeks on site

Job Role

• Managing Inbound calls to the business from Worldwide clients handling shipment requests
• Building rapport with customers and establishing their needs
• Deliver a consistent call flow, giving the customer the confidence in the information provided
• Maximise up selling opportunities whilst ensuring the customer has an informed choice

Key Skills

• Excellent customer service experience
• Strong understanding of customer service processes
• Consistently providing a high level of service
• Excellent communication skills written and verbal
• Ability to adapt to change
• Ability to work as part of a team as well as independently
• Experience of working with MS Word and Excel

This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process