Logistics Operations Team Leader

Diageo; City of Edinburgh; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global premium drinks company is seeking a dedicated Logistics Operations Team Leader to lead Market Service teams in delivering exceptional customer service. The role requires a collaborative leader who champions innovation and digitalization while fostering team development. Candidates should possess strong relationship-building skills and experience in logistics or related fields. Join us to shape the future of our supply chain and contribute to our celebrated brands.

Qualifications

• Passionate about leading and developing people.
• Strong communication skills with customers and stakeholders.
• Experience in logistics, export, or customer service preferred.

Responsibilities

• Lead and support Market Service teams to enhance service delivery.
• Champion the adoption of digital tools in logistics operations.
• Track reasons for order failures and implement corrective actions.

Skills

Relationship-building

Leadership

Organisational skills

Adaptability

Job description

Job Description

Logistics Operations Team Leader

Location: Glasgow, Edinburgh or Leven

Contract: 12-month fixed term contract

Closing Date: 14th December 2025

About Us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company known for our wonderful collection of iconic brands such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray, Guinness and more. Bring your passion and use your curiosity as you explore, collaborate and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating!

About the Function

Our Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo’s 30,000+ people work in Supply Chain and Manufacturing. It’s an intricate and sophisticated operation that’s the product of logistical, manufacturing, and technical collaborations.

Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third-party agreements. We’re committed to realising our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you to thrive in our inclusive culture.

About the Role

As a Logistics Operations Team Leader, you will play a key role in leading and supporting our Market Service teams, who are dedicated to delivering outstanding customer service on behalf of Global Brand Supply. This role focuses on empowering, coaching, and developing team members to provide seamless, cost-effective, efficient, and compliant service to our markets.

We are looking for someone who can champion innovation and digitalisation as we continue to transform Diageo’s supply chain for the future. Sitting at the heart of our global supply operations, this role offers a fantastic opportunity to collaborate with diverse teams, gain exposure to multiple business areas and build strong connections with global stakeholders.

Role responsibilities will include:

Stakeholder Management

• Lead, coach, and support a team of Market Service Owners, ensuring seamless service from order entry through to delivery, meeting and exceeding customer expectations.
• Build strong, collaborative relationships between markets, planning teams, and logistics partners to deliver excellent customer outcomes.

Carrier Liaison

• Act as a key contact for shipping lines, ensuring smooth communication on capacity, shipping instructions, documentation needs, and timely resolution of any issues.

KPI Monitoring

• Track and record reasons for order failures to inform KPI measures and drive continuous improvement.
• Take ownership of corrective actions for any misses, particularly in order management adherence, working with stakeholders to prevent recurrence.

Digital Implementation

• Champion the adoption of digital tools within daily operations, supporting and guiding teams to successfully embed new ways of working.

Productivity

• Ability to identify productivity & cost saving opportunities within logistics, delivering against stretching targets to ensure business value.

About You

We’re looking for someone who is passionate about leading and developing people, building strong relationships and delivering great results together as a team. You don’t need to tick every box to apply. If you have the right mindset and transferable skills, we’d love to hear from you.

What we’re looking for:

• A collaborative leader who values team success above individual contribution, with previous people leadership experience (direct team leader experience is preferred).
• Strong relationship-building skills with the ability to communicate clearly and confidently with both customers and internal stakeholders.
• Organised and adaptable, able to handle multiple priorities while meeting key business deadlines.
• Experience working in logistics, export or customer service is a plus, however we welcome candidates from diverse backgrounds who are eager to learn.

Working with Us

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, attitudes, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you!

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type

Regular

Primary Location

Onyx, Glasgow

Additional Locations

Edinburgh Park, Leven Processing

Job Posting Start Date

2025-12-05