Logistics Operations Coordinator - Customer Service

Citysprint UK Ltd; Brunswick Village; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days’ annual leave + bank holidays

Birthday day off

Enhanced parental leave

Mental health support

Healthcare and wellbeing benefits

Job summary

CitySprint UK Ltd in Newcastle is seeking an Operations Coordinator to help keep the service centre moving day to day, coordinating couriers, supporting the control team and ensuring collections and deliveries meet customer SLAs.

The role requires a proactive communicator who can juggle multiple tasks, is organised and accurate, and comfortable using systems including basic MS Office. This is a permanent, 40-hour-a-week position, Monday to Friday, 10am–7pm.

Qualifications

• Experience in a busy operational or customer service environment.
• Confident communicator who can juggle multiple tasks.
• Organised, accurate and comfortable using systems.
• Basic Microsoft Office skills.

Responsibilities

• Coordinating designated couriers to meet customer SLAs.
• Supporting drivers and resolving day-to-day queries.
• Working closely with colleagues across operations and control.
• Keeping systems updated accurately (e.g. CityTrak / X‑Despatch).
• Adapting plans and priorities as the day changes.

Skills

Communicator

Multitasking

Organization

MS Office

Tools

CityTrak

X-Despatch

Job description

CitySprint UK Ltd in Newcastle is seeking an Operations Coordinator to help keep the service centre moving day to day, coordinating couriers, supporting the control team and ensuring collections and deliveries meet customer SLAs.

The role requires a proactive communicator who can juggle multiple tasks, is organised and accurate, and comfortable using systems including basic MS Office. This is a permanent, 40-hour-a-week position, Monday to Friday, 10am–7pm.