Operations Coordinator(Customer Service)

CitySprint; Newcastle upon Tyne; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days’ annual leave + holidays

Birthday day off

Enhanced parental leave

Mental health support

Healthcare and wellbeing benefits

Family-friendly days and death in serv

DBS check

Job summary

CitySprint seeks an Operations Coordinator in Newcastle to manage day-to-day courier coordination and assist the control team in meeting customer SLAs. The role requires clear communication, strong organisational skills, and the ability to work across operations.

You will be responsible for supporting drivers, updating systems, and adapting plans as the day evolves, in a busy service centre environment.

Qualifications

• Experience working in a busy operational or customer service environment.
• Excellent communication skills with the ability to juggle multiple tasks.
• Strong organisational skills with accuracy in using systems.

Responsibilities

• Coordinate designated couriers to meet customer SLAs.
• Support drivers and resolve day-to-day queries.
• Collaborate with operations and control teams.
• Keep systems updated (CityTrak / X-Despatch).
• Adapt plans as the day changes.

Skills

Experience in busy operations

Strong communication

Organisation and multitasking

Basic Microsoft Office

Tools

CityTrak

X-Despatch

Microsoft Office

Job description

Operations Coordinator

Location: Newcastle

Salary: £26,811.20

Hours: 40 hours

Shifts: Monday to Friday. Shifts between 10 am to 7 pm

Contract: Permanent

What You’ll Get At CitySprint

• 25 days’ annual leave plus bank holidays, and a day off for your birthday
• Enhanced maternity and paternity leave
• Free access to mental health support, including 1:1 therapy
• Healthcare and wellbeing benefits
• Extra family‑friendly days for key life moments, plus death in service cover

The role

This role sits at the heart of our Service Centre. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.

Why CitySprint

What we do matters — from everyday deliveries to time‑critical ones — and this role helps make sure it happens. You’ll see the impact of your work and know you’re playing a part in keeping things running when it counts.

Who We Are

CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.

We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace.

It’s a busy, fast‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.

What You’ll Be Doing

• Coordinating designated couriers to meet customer SLAs
• Supporting drivers and resolving day‑to‑day queries
• Working closely with colleagues across operations and control
• Keeping systems updated accurately (e.g. CityTrak / X‑Despatch)
• Adapting plans and priorities as the day changes

What We’re Looking For

• Experience in a busy operational or customer service environment
• Confident communicator who can juggle multiple tasks
• Organised, accurate and comfortable using systems
• Basic Microsoft Office skills

Experience in logistics or courier operations is helpful, but not essential — we’re more interested in the right attitude and approach.

All successful candidates will be required to complete a DBS check.