Operations Coordinator(Customer Service)

Citysprint UK Ltd; Letchworth; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days’ annual leave plus bank hols,

Enhanced maternity and paternity leave

Free access to mental health support

Healthcare and wellbeing benefits

Extra family-friendly days + death in

Death in service cover

Job summary

CitySprint UK Ltd in Letchworth is seeking an Operations Coordinator to support daily courier movements and ensure customer SLAs are met. You will coordinate designated couriers, assist the control team and keep collections and deliveries moving smoothly.

In this busy role you’ll communicate clearly, stay organised, and use our systems (CityTrak / X‑Despatch) to update progress and resolve day‑to‑day queries. A positive, proactive approach is essential for success.

Qualifications

• Experience in a busy operational or customer service environment.
• Confident communicator who can juggle multiple tasks.
• Organised, accurate and comfortable using systems.
• Basic Microsoft Office skills.
• Experience in logistics or courier operations is helpful.

Responsibilities

• Coordinating designated couriers to meet customer SLAs.
• Supporting drivers and resolving day‑to‑day queries.
• Working closely with colleagues across operations and control.
• Keeping systems updated accurately (e.g. CityTrak / X‑Despatch).
• Adapting plans and priorities as the day changes.

Skills

Operational experience

Customer service

Multitasking

Clear communicator

MS Office

Logistics knowledge

Tools

CityTrak

X-Despatch

Job description

Operations Coordinator

Location:Letchworth

Salary:£26,811.20

Hours:40hours

Shifts:Monday to Friday. Shifts will be between 9 am to 6 pm

Contract: Permanent

What you’ll get at CitySprint

• 25 days’ annual leave plus bank holidays, and a day off for your birthday
• Enhanced maternity and paternity leave
• Free access to mental health support, including 1:1 therapy
• Healthcare and wellbeing benefits
• Extra familyâ€‐friendly days for key life moments, plus death in service cover

The role

This role sits at the heart of our Service Centre. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.

Why CitySprint

What we do matters — from everyday deliveries to timeâ€‑critical ones — and this role helps make sure it happens. You’ll see the impact of your work and know you’re playing a part in keeping things running when it counts.

Who we are

CitySprint is a UKâ€‐wide logistics business delivering sameâ€‐day and timeâ€‐critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.

We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace.

It’s a busy, fastâ€‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.

What you’ll be doing

• Coordinating designated couriers to meet customer SLAs
• Supporting drivers and resolving dayâ€‐toâ€‐day queries
• Working closely with colleagues across operations and control
• Keeping systems updated accurately (e.g. CityTrak / Xâ€‑Despatch)
• Adapting plans and priorities as the day changes

What we’re looking for

• Experience in a busy operational or customer service environment
• Confident communicator who can juggle multiple tasks
• Organised, accurate and comfortable using systems
• Basic Microsoft Office skills

Experience in logistics or courier operations is helpful, but not essential — we’re more interested in the right attitude and approach.

All successful candidates will be required to complete a DBS check.