Operations Coordinator – Customer Service & Deliveries

CitySprint; Newcastle upon Tyne; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days’ annual leave + holidays

Birthday day off

Enhanced parental leave

Mental health support

Healthcare and wellbeing benefits

Family-friendly days and death in serv

DBS check

Job summary

CitySprint seeks an Operations Coordinator in Newcastle to manage day-to-day courier coordination and assist the control team in meeting customer SLAs. The role requires clear communication, strong organisational skills, and the ability to work across operations.

You will be responsible for supporting drivers, updating systems, and adapting plans as the day evolves, in a busy service centre environment.

Qualifications

• Experience working in a busy operational or customer service environment.
• Excellent communication skills with the ability to juggle multiple tasks.
• Strong organisational skills with accuracy in using systems.

Responsibilities

• Coordinate designated couriers to meet customer SLAs.
• Support drivers and resolve day-to-day queries.
• Collaborate with operations and control teams.
• Keep systems updated (CityTrak / X-Despatch).
• Adapt plans as the day changes.

Skills

Experience in busy operations

Strong communication

Organisation and multitasking

Basic Microsoft Office

Tools

CityTrak

X-Despatch

Microsoft Office

Job description

CitySprint seeks an Operations Coordinator in Newcastle to manage day-to-day courier coordination and assist the control team in meeting customer SLAs. The role requires clear communication, strong organisational skills, and the ability to work across operations.

You will be responsible for supporting drivers, updating systems, and adapting plans as the day evolves, in a busy service centre environment.