Operations Coordinator - Customer Service & Logistics

CitySprint; Milton Keynes; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days' annual leave plus bankolidays

Enhanced maternity and paternity leave

Free access to mental health support,

Healthcare and wellbeing benefits

Extra family-friendly days for keyLife

Job summary

CitySprint in Milton Keynes is seeking an Operations Coordinator to help keep daily operations moving. You will coordinate couriers, support the control team, and ensure collections and deliveries meet customer SLAs.

You'll join a UK-wide logistics business and enjoy benefits such as generous leave, enhanced parental leave, mental health support, and healthcare cover. A DBS check is required.

Qualifications

• Experience in a busy operational or customer service environment.
• Confident communicator who can juggle multiple tasks.
• Organised, accurate and comfortable using systems.
• Basic Microsoft Office skills.

Responsibilities

• Coordinating designated couriers to meet customer SLAs.
• Supporting drivers and resolving day-to-day queries.
• Working closely with colleagues across operations and control.
• Keeping systems updated accurately (e.g. CityTrak / X-Despatch).
• Adapting plans and priorities as the day changes.

Skills

Operational experience

Communication skills

Organisation skills

MS Office skills

Tools

CityTrak

X-Despatch

Job description

CitySprint in Milton Keynes is seeking an Operations Coordinator to help keep daily operations moving. You will coordinate couriers, support the control team, and ensure collections and deliveries meet customer SLAs.

You'll join a UK-wide logistics business and enjoy benefits such as generous leave, enhanced parental leave, mental health support, and healthcare cover. A DBS check is required.