Customer Service Advisor

Impact Recruitment Services; Moulton; On-site; GBP 24,000 - 29,000; Full time

Job summary

Impact Recruitment Services is recruiting for a Customer Service Advisor for a well-established Northampton logistics firm. You will be the friendly first point of contact, resolving queries and ensuring a smooth customer experience.

Join a busy, supportive team, handling calls, updating customers, and coordinating with drivers and suppliers. Salary is £26,600 on a permanent contract, with standard Monday–Friday hours.

Qualifications

• Previous B2B customer service experience in an office.
• Confident communicator with excellent telephone manner.
• Efficient administration skills and attention to detail.
• Ability to use own initiative with a can-do attitude.
• Ability to work in a high-pressured, fast-paced environment.
• IT literacy including Excel and Word.

Responsibilities

• Be the friendly first point of contact for customers, answering calls and working with service partners to resolve queries.
• Keep customers informed by liaising with suppliers and providing clear, relevant updates.
• Respond promptly and professionally to customer calls and emails.
• Book and accurately process new jobs.
• Help customers navigate and use the company website.
• Work closely with drivers to keep services running smoothly.
• Support the wider team with a range of general administrative tasks.

Skills

B2B customer service

Telephone etiquette

Administration

Initiative

High-Pressure environment

IT literacy

Tools

Excel

Word

Job description

Permanent Contract

Salary: £26,600

Location: Northampton - NN3

Hours: Monday to Friday - 9:00am to 6:00pm

You will be working for this well-established logistics firm in Northampton who have a friendly, supportive team. They're looking for a Customer Service Advisor who enjoys helping people, keeping things running smoothly and making a genuine difference to the customer experience. You'll be joining a busy, welcoming environment where your organisation, communication skills and attention to detail will be truly valued.

Key Responsibilities:

• Be the friendly first point of contact for customers, answering calls and working with service partners to resolve queries
• Keep customers informed by liaising with suppliers and providing clear, relevant updates
• Respond promptly and professionally to customer calls and emails
• Book and accurately process new jobs
• Help customers navigate and use the company website
• Work closely with drivers to keep services running smoothly
• Support the wider team with a range of general administrative tasks

Skills and Experience required:

• Previous B2B customer service experience within an office
• A confident communicator with excellent telephone manner
• Efficient administration skills and good attention to detail
• Ability to use own initiative with a can-do attitude
• Ability to work in a high pressured, fast paced environment
• IT Literate including Excel and Word

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

All responses will be managed in line with the new GDPR regulations.

Impact Recruitment is an employment agency working on behalf of our client