Customer & Logistics Specialist — Operations & Support

Clearline Recruitment Ltd; Fareham; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Full training provided on products and

Internal systems training

Independent growing business

Exposure to customer service/logistics

Permanent contract possibility

Job summary

Clearline Recruitment Ltd in Fareham is seeking a Customer & Logistics Coordinator to join a growing independent business. You will handle customer enquiries, track orders, manage stock and assist with logistics and marketing support, with training provided.

The role suits a proactive, organised candidate with strong communication skills and the ability to work between customer service and warehouse tasks. 12 weeks temp then permanent, full-time hours.

Qualifications

• Excellent written and verbal communication skills.
• Excellent attention to detail and organisational skills.
• Ability to multitask and work under pressure.
• Strong problem-solving and customer service skills.
• Professional and patient approach when dealing with customers.
• Ability to manage difficult or challenging customer enquiries.
• Ability to work independently and as part of a team.
• Flexible and open to change.
• Physically capable of carrying out stock handling and warehouse duties.
• Full UK driving licence and access to own vehicle would be advantageous.

Responsibilities

• Respond to customer enquiries through internal systems, websites, email and occasionally telephone.
• Track orders and shipments and provide customers with accurate updates.
• Manage customer expectations and escalate complex issues where required.
• Carry out customer consultations following full product training.
• Support continuous improvement activities, including testing systems, logging issues and providing feedback.
• Create and update procedures and training documents.
• Liaise with internal colleagues and international teams.
• Process goods in and goods out, including picking, scanning, packing, labelling and arranging collections.
• Check incoming deliveries for damaged or missing items.
• Process returns, claims and UK order issues.
• Maintain accurate stock and inventory records.
• Liaise with order management and other internal teams.
• Maintain a safe and organised office and storage environment.
• Support marketing activities including blog and webpage updates.
• Assist with social media research, content ideas and trend research.
• Research potential influencers, UGC creators and content opportunities.
• Provide general operational and administrative support where required.

Skills

Communication

Attention to detail

Multitasking

Customer service

Problem solving

Professionalism

Teamwork

Adaptability

Independent working

Driving licence

Job description

Clearline Recruitment Ltd in Fareham is seeking a Customer & Logistics Coordinator to join a growing independent business. You will handle customer enquiries, track orders, manage stock and assist with logistics and marketing support, with training provided.

The role suits a proactive, organised candidate with strong communication skills and the ability to work between customer service and warehouse tasks. 12 weeks temp then permanent, full-time hours.