CUSTOMER SERVICE ADVISOR

Impact Recruitment; Northampton; On-site; GBP 25,000 - 27,000; Full time

Job summary

Impact Recruitment is recruiting for a well-established logistics firm in Northampton for a Customer Service Advisor who enjoys helping people and keeping operations running smoothly. You’ll join a busy, welcoming environment where organisation, communication skills and attention to detail are valued.

Permanent contract; salary £26,600; location Northampton – NN3; Hours: Monday to Friday, 9:00am to 6:00pm. Be the first point of contact, liaise with suppliers to update customers, and work with

Qualifications

• Previous B2B customer service experience within an office.
• A confident communicator with excellent telephone manner.
• Efficient administration skills and good attention to detail.
• Ability to use own initiative with a can-do attitude.
• Ability to work in a high pressured, fast paced environment.
• IT literate including Excel and Word.

Responsibilities

• Be the friendly first point of contact for customers, answering calls and working with service partners to resolve queries.
• Keep customers informed by liaising with suppliers and providing clear, relevant updates.
• Respond promptly and professionally to customer calls and emails.
• Book and accurately process new jobs.
• Help customers navigate and use the company website.
• Work closely with drivers to keep services running smoothly.
• Support the wider team with a range of general administrative tasks.

Skills

Customer service

Telephone communication

Administration

Tools

Excel

Word

Job description

You will be working for this well-established logistics firm in Northampton who have a friendly, supportive team. They're looking for a Customer Service Advisor who enjoys helping people, keeping things running smoothly and making a genuine difference to the customer experience. You'll be joining a busy, welcoming environment where your organisation, communication skills and attention to detail will be truly valued.

Job Reference

VCJ1968_1790342721

Locations

Northampton, Northamptonshire

Salary

£25000 - £27000 per annum

Job Type

Permanent

Posted

25 September 2026

Description

Permanent Contract. Salary: £26,600. Location: Northampton - NN3. Hours: Monday to Friday - 9:00am to 6:00pm.

Key Responsibilities

• Be the friendly first point of contact for customers, answering calls and working with service partners to resolve queries
• Keep customers informed by liaising with suppliers and providing clear, relevant updates
• Respond promptly and professionally to customer calls and emails
• Book and accurately process new jobs
• Help customers navigate and use the company website
• Work closely with drivers to keep services running smoothly
• Support the wider team with a range of general administrative tasks

Skills And Experience Required

• Previous B2B customer service experience within an office
• A confident communicator with excellent telephone manner
• Efficient administration skills and good attention to detail
• Ability to use own initiative with a can-do attitude
• Ability to work in a high pressured, fast paced environment
• IT Literate including Excel and Word

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

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