Client Services & Logistics Coordinator

Adecco; Tunstall; On-site; GBP 21,000 - 28,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Client Services Administrator in Stoke-on-Trent. This role supports client services and operations, ensuring orders, deliveries and client records are processed accurately and efficiently in a busy team.

The successful candidate will have strong administrative skills, experience in customer service, and proficiency in Microsoft Office. You will liaise with customers and internal departments, handling inquiries and maintaining documentation.

Qualifications

• Experience in administration or order processing.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong organisational and communication abilities.

Responsibilities

• Process and manage client orders accurately and efficiently.
• Maintain and update customer, order, stock and delivery records.
• Liaise with operational and warehouse teams regarding stock availability, fulfilment and dispatch.
• Monitor deliveries, backorders, returns and refusals.
• Respond to customer enquiries via telephone and email in a professional manner.
• Support the onboarding of new clients and maintain accurate documentation.
• Manage shared inboxes and prepare routine correspondence.
• Produce and maintain reports, spreadsheets and tracking systems.
• Arrange meetings, prepare documents and provide general administrative support.
• Escalate issues, delays or discrepancies to the relevant manager where required.

Skills

Order processing

Customer service

MS Office

Outlook

Excel

Attention to detail

Communication skills

Teamwork

Organisational skills

Tools

CRM software

Stock management systems

Job description

Adecco Group UK & Ireland is seeking a Client Services Administrator in Stoke-on-Trent. This role supports client services and operations, ensuring orders, deliveries and client records are processed accurately and efficiently in a busy team.

The successful candidate will have strong administrative skills, experience in customer service, and proficiency in Microsoft Office. You will liaise with customers and internal departments, handling inquiries and maintaining documentation.