Client Services Coordinator

Confidential; Hempstalls; On-site; GBP 22,000 - 27,000; Full time

Job summary

The Adecco Group UK & Ireland is seeking a Client Services Administrator to join our busy Stoke-on-Trent team. You will support client services, process orders and maintain accurate records to ensure smooth deliveries and great customer service.

Ideal candidates have administration or order-processing experience, strong organisational skills, and proficiency with MS Office. This full-time role offers a collaborative environment and the chance to develop within a growing business.

Qualifications

• Previous administration, customer service or order processing experience
• Strong organisational skills with excellent attention to detail
• Good communication skills, both written and verbal
• Experience using Microsoft Office, particularly Outlook, Word and Excel
• The ability to prioritise workloads and meet deadlines
• A proactive and professional approach to customer service
• Confidence working independently and as part of a team

Responsibilities

• Process and manage client orders accurately and efficiently
• Maintain and update customer, order, stock and delivery records
• Liaise with operational and warehouse teams regarding stock availability, fulfilment and dispatch
• Monitor deliveries, backorders, returns and refusals
• Respond to customer enquiries via telephone and email in a professional manner
• Support the onboarding of new clients and maintain accurate documentation
• Manage shared inboxes and prepare routine correspondence
• Produce and maintain reports, spreadsheets and tracking systems
• Arrange meetings, prepare documents and provide general administrative support
• Escalate issues, delays or discrepancies to the relevant manager where required

Skills

Administrative skills

Customer service

Attention to detail

Time management

Tools

Outlook

Word

Excel

CRM

Job description

The Adecco Group UK & Ireland is seeking a Client Services Administrator to join our busy Stoke-on-Trent team. You will support client services, process orders and maintain accurate records to ensure smooth deliveries and great customer service.

Ideal candidates have administration or order-processing experience, strong organisational skills, and proficiency with MS Office. This full-time role offers a collaborative environment and the chance to develop within a growing business.