Customer Service Leader - Logistics & E-Commerce

Adecco

Tunstall

Vor Ort

GBP 32.000 - 36.000

Vollzeit

Vor 3 Tagen

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Zusammenfassung

Adecco Group UK & Ireland is seeking an experienced Customer Services Manager in Stoke-on-Trent to lead a fast-paced customer service function within the logistics, fulfilment and e-commerce sector. You will develop high-performing teams, manage day-to-day operations, handle escalations, and partner with warehouse and operations to ensure service excellence.

This full-time role offers Monday to Friday hours with a salary of £32,000 - £36,000.

Qualifikationen

Experience managing a customer service team.
Strong leadership and people management skills.
Excellent communication and relationship-building abilities.

Aufgaben

Lead, motivate and develop a team of Customer Service Advisors.
Manage the day-to-day performance of the customer service department.
Act as the main escalation point for customer queries and complaints.
Build and maintain relationships with customers and key stakeholders.
Oversee order management and ensure customer enquiries are resolved efficiently.
Work closely with warehouse and operational teams to ensure smooth service delivery.
Monitor customer feedback and identify opportunities to improve the customer journey.
Implement and maintain customer service processes and best practices.
Produce reports and analyse customer service performance.
Drive continuous improvement initiatives across the department.
Support recruitment, onboarding and training of new team members.

Kenntnisse

Team leadership

People management

Customer satisfaction

Relationship building

Communication

Tools

CRM systems

Microsoft Office

Jobbeschreibung