Logistics Customer Service Specialist — Hybrid (Ipswich)

CLdN; Ipswich; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary Range

Company Pension Scheme

Hybrid working on probation

Job summary

CLdN Cargo Ipswich is hiring two Customer Services Representatives to support cargo bookings and logistics operations. The roles involve coordinating with hauliers, customers, ports and customs, while working with colleagues across the UK and Europe to resolve issues and improve processes.

Candidates should have admin experience in transport or shipping, strong communication skills, and a customer-focused mindset. A flexible, team-oriented approach and attention to detail are essential.

Qualifications

• Proven administration experience, preferably in transport/shipping.
• Ability to work under pressure and meet deadlines.
• Flexible approach to work and good communication skills.
• IT systems understanding and accuracy when processing transport documents.

Responsibilities

• Provide high quality services for cargo bookings.
• Coordinate with hauliers, customers, ports and customs authorities.
• Liaise with UK and European offices to resolve issues and improve processes.
• Assist with customs procedures and ensure accurate transport documentation.
• Take ownership of problems and drive effective solutions.

Skills

Admin experience

Work under pressure

Flexible mindset

Communication skills

Customer service

IT systems

Attention to detail

Team player

Job description

CLdN Cargo Ipswich is hiring two Customer Services Representatives to support cargo bookings and logistics operations. The roles involve coordinating with hauliers, customers, ports and customs, while working with colleagues across the UK and Europe to resolve issues and improve processes.

Candidates should have admin experience in transport or shipping, strong communication skills, and a customer-focused mindset. A flexible, team-oriented approach and attention to detail are essential.