Logistics & Customer Service Manager

DrinkAbility; Ayr; On-site; GBP 10,000 - 40,000; Full time

Job summary

An incredible opportunity awaits for a Logistics & Customer Service Manager at a premium whisky brand. This role is pivotal in ensuring seamless logistics operations from procurement to delivery, offering a chance to work closely with a passionate team in the heart of Ayrshire. You'll manage everything from sourcing materials to coordinating shipments, all while maintaining the highest standards of service. This position not only promises a unique industry experience but also provides genuine opportunities for personal growth and progression in a creative environment. If you're ready to shape the future of whisky, this is the role for you!

Benefits

Team Collaboration

Opportunities for Progression

In-depth Industry Knowledge

Qualifications

• Experience in logistics and customer service management, preferably in beverage manufacturing.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage logistics operations ensuring timely delivery of products to customers.
• Oversee procurement and quality control of bottling materials.

Skills

Logistics Management

Customer Service

Procurement

Order Processing

Quality Control

Stakeholder Management

Education

Bachelor's Degree in Business or related field

Tools

Inventory Management Systems

Logistics Software

Job description

A hugely exciting role for an experienced Logistics & Customer Service Manager has come to market in preparation for the eagerly awaited release of Lochlea's Core Range later this year. Lochlea is an independent Scotch malt producer in the heart of Ayrshire who grows and harvests their own barley, distils it, casks it, and matures it onsite, producing something traceable, unique and delicious. They are looking for an experienced Logistics & Customer Service Manager to ensure seamless processes from cask to consumer.

Reporting to the Managing Director, this is a key position within the team, responsible for managing the entire logistics operation, ensuring their whisky reaches customers efficiently whilst maintaining the highest standards of service.

Key Responsibilities

1. Dry goods procurement
   • Identify and source glass, corks, capsules, labels, boxes etc.
   • Responsible for regular competitive tendering process and ensuring we hold stock to meet the Sales and Bottling Plans.
2. Bottling
   • Work with our partners to secure bottling slots when required, generate detailed bottling instructions, and ensure correct quantities of each dry good material arrive in time.
   • QC Bottling, manage any issues arising, book and manage all transport and liaising with key stakeholders in the business.
3. New Product Development
   • Active Stakeholder in the NPD process, attending weekly meetings to ensure on time efficient delivery of new stock.
   • Bond / Warehousing – Control and track principally cased goods stock (and dry goods) from suppliers and bottlers to Lochlea. Responsible for the management and detailed recording of cased goods movements into and out of the bonded warehouse.
4. Order Processing
   • For each customer and import partner PO, check inventory, update system, arrange and coordinate collection from bonded storage to requested site including all relevant documentation.
5. Logistics
   • Day-to-day management of chosen couriers to ensure all deliveries reach their destination in a timely manner to the end customer’s satisfaction.
   • Customer Service – Professionally handle amendments to logistics for customer orders as they arise, to minimise any delays.
6. Export
   • Confirm all overseas shipments have corresponding paperwork necessary to clear local customs / duties for that market, primarily across Europe, North America and Asia Pacific. Liaise with Freight Forwarders for Export uplifts.
7. Ad Hoc Requests
   • Be flexible enough to respond to one-off customer requests, e.g. postage of samples, PoS requirements, stock for tastings / events etc.
   • Implement Processes – Adopt existing system and seek to develop this process for the business to use for order processing, goods movement etc, as we continue to grow.

What's in it for you?

• Be part of an incredible team: Work alongside a close-knit group of experts who live and breathe whisky, creativity, and collaboration.
• Shape the future: This is more than a job, its a role with genuine opportunities for progression, personal growth, and creative freedom.
• A unique industry experience: Work with a premium single malt whisky brand and gain in-depth knowledge of the distilling and bottling process.

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Beverage Manufacturing