Logistics Customer Service Administrator – Shipments

Ad Warrior Ltd; Redditch; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday (+ option to buy 5)

Healthcare cash plans (dental, optical

Life insurance

Job summary

AMCO in Redditch is seeking a Customer Service Administrator to support our logistics operations. You will deliver efficient administrative support, maintain accurate records and keep customers informed throughout the shipment process.

Key duties include tracking road shipments, updating the Amco Portal, coordinating with drivers, handling imports/exports, and ensuring documentation is complete before invoicing. The role promotes a collaborative, flat-structure team with competitive benefits.

Qualifications

• Administrative role supporting logistics operations.
• Maintain accurate records and keep customers informed during shipments.
• Collaborate with internal teams to resolve issues and ensure timely invoicing.

Responsibilities

• Deliver exemplary customer service to clients and carriers.
• Track and monitor road shipments and update statuses.
• Update customer on shipment progress via portal and emails.
• Ensure drivers have necessary documents for delivery.
• Manage import, export and domestic shipments.
• Maintain spreadsheets to support customer service metrics.
• Foster relationships with carriers and customers through clear communication.
• Coordinate with subcontractors and internal departments.

Skills

Customer service

Data entry

Logistics coordination

Communication

Problem solving

Education

GCSEs or equivalent

Tools

Excel

ERP/CRM system

Invoicing software

Job description

AMCO in Redditch is seeking a Customer Service Administrator to support our logistics operations. You will deliver efficient administrative support, maintain accurate records and keep customers informed throughout the shipment process.

Key duties include tracking road shipments, updating the Amco Portal, coordinating with drivers, handling imports/exports, and ensuring documentation is complete before invoicing. The role promotes a collaborative, flat-structure team with competitive benefits.