Logistics Planner: 4-on 4-off & Customer Solutions

Ad Warrior Ltd; Redditch; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Healthcare cash plans

Life insurance

Job summary

AMCO is seeking a proactive Logistics Coordinator to manage transport movements, bookings and customer requirements from our Redditch site. You will identify cost-effective logistics solutions and maintain strong relationships with customers and suppliers to ensure smooth shipments and profitability.

Working on a 4 on 4 off rota (06:00-18:00) with occasional weekend work, the role demands excellent organisation, communication and data accuracy to support operations, warehouse and accounts teams.

Qualifications

• Experience or working knowledge of the transport and freight forwarding industry.
• Strong customer service and communication skills to build relationships.
• Good organisational skills to manage priorities and deadlines.
• High levels of accuracy when entering data and processing bookings.
• Confidence with computer systems and maintaining records.
• Ability to resolve issues and escalate concerns appropriately.
• Understanding of transport planning and cost-effective solutions.
• Commercial awareness with focus on profitability and KPIs.

Responsibilities

• Managing customer enquiries/orders by phone and email and loading them onto the system
• Booking and tracking shipments
• Quoting shipments for EU and UK transport
• Customer service admin
• Offering multiple solutions
• Dealing with line stoppage situations
• Offering airfreight solutions
• Sourcing and communicating with suppliers required for transport
• Responding to customer enquiries, providing quotations and updates
• Closing out job files and scanning documents
• Reviewing routes and suppliers for cost efficiency
• Ensuring clear communication with the warehouse
• Ensuring paperwork is filed accurately
• Managing priorities to meet deadlines
• Liaising with Operations, Accounts and Warehouse
• Escalation of issues relating to customer/AMCO/System requirements
• Maintenance of system data and KPIs
• Ensuring all support tasks are completed timely

Skills

Transport knowledge

Customer service

Organisational skills

Data accuracy

Systems proficiency

Issue resolution

Cost awareness

KPIs

Job description

AMCO is seeking a proactive Logistics Coordinator to manage transport movements, bookings and customer requirements from our Redditch site. You will identify cost-effective logistics solutions and maintain strong relationships with customers and suppliers to ensure smooth shipments and profitability.

Working on a 4 on 4 off rota (06:00-18:00) with occasional weekend work, the role demands excellent organisation, communication and data accuracy to support operations, warehouse and accounts teams.