Logistics Coordinator in Redditch)

Ad Warrior Ltd; Redditch; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Healthcare cash plans

Life insurance

Job summary

AMCO is seeking a proactive Logistics Coordinator to manage transport movements, bookings and customer requirements from our Redditch site. You will identify cost-effective logistics solutions and maintain strong relationships with customers and suppliers to ensure smooth shipments and profitability.

Working on a 4 on 4 off rota (06:00-18:00) with occasional weekend work, the role demands excellent organisation, communication and data accuracy to support operations, warehouse and accounts teams.

Qualifications

• Experience or working knowledge of the transport and freight forwarding industry.
• Strong customer service and communication skills to build relationships.
• Good organisational skills to manage priorities and deadlines.
• High levels of accuracy when entering data and processing bookings.
• Confidence with computer systems and maintaining records.
• Ability to resolve issues and escalate concerns appropriately.
• Understanding of transport planning and cost-effective solutions.
• Commercial awareness with focus on profitability and KPIs.

Responsibilities

• Managing customer enquiries/orders by phone and email and loading them onto the system
• Booking and tracking shipments
• Quoting shipments for EU and UK transport
• Customer service admin
• Offering multiple solutions
• Dealing with line stoppage situations
• Offering airfreight solutions
• Sourcing and communicating with suppliers required for transport
• Responding to customer enquiries, providing quotations and updates
• Closing out job files and scanning documents
• Reviewing routes and suppliers for cost efficiency
• Ensuring clear communication with the warehouse
• Ensuring paperwork is filed accurately
• Managing priorities to meet deadlines
• Liaising with Operations, Accounts and Warehouse
• Escalation of issues relating to customer/AMCO/System requirements
• Maintenance of system data and KPIs
• Ensuring all support tasks are completed timely

Skills

Transport knowledge

Customer service

Organisational skills

Data accuracy

Systems proficiency

Issue resolution

Cost awareness

KPIs

Job description

Logistics Coordinator

Location: Redditch

Salary: Competitive

About AMCO

AMCO is a £60m-turnover, Redditch-based global logistics specialist operating across four sites and providing supply chain solutions worldwide by road, sea, air and rail. We work across a wide range of industries, including electronics, food and industrial, with specialist expertise in automotive parts logistics and close working relationships with luxury vehicle manufacturers.

The Role

We are looking for a proactive and organised Logistics Coordinator to coordinate transport movements, manage customer requirements and identify cost-effective logistics solutions. The successful candidate will play a key role in ensuring shipments run smoothly, building strong customer and supplier relationships, and delivering excellent service while maximising operational efficiency and profitability.

Responsibilities

• Managing customer enquiries/orders by phone and email and loading them onto the system
• Booking and tracking shipments
• Quoting shipments for EU and UK transport
• Customer service admin
• Offering multiple solutions
• Dealing with line stoppage situations
• Offering airfreight solutions
• Sourcing and communicating with suppliers required for transport
• Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs
• Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system
• Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability
• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
• Ensuring jobs are completed on the system and checked prior to invoicing
• Ensuring paperwork is filed accurately and in a timely manner
• Managing priorities to achieve desired results and deadlines
• Liaising with Operations, Accounts and Warehouse
• Effective escalation of issues relating to customer/AMCO/System requirements
• Maintenance of system data and its integrity
• Managing and monitoring KPIs
• Ensuring all support tasks are undertaken and completed in a timely and accurate manner

Working Conditions

4 ON 4 OFF Working Arrangement: 06:00 - 18:00. Weekends may be required at times plus any reasonable requirements associated with the position.

As the freight industry can be unpredictable, the hours will at times require flexibility

Person Specification

Essential skills and experience

• Experience or a sound working knowledge of the transport and freight forwarding industry.
• Strong customer service and communication skills, with the ability to build and maintain effective relationships with customers, suppliers and internal teams.
• Good organisational skills, with the ability to manage competing priorities and meet deadlines.
• High levels of accuracy and attention to detail when entering data, processing bookings and maintaining documentation.
• Confidence using computer systems and maintaining accurate, up-to-date records.
• The ability to manage customer enquiries, resolve issues and escalate concerns appropriately.
• An understanding of transport planning, supplier selection and cost-effective transport solutions.
• Commercial awareness, with a focus on cost control and maximising profitability.
• Experience monitoring KPIs and supporting service performance targets.

Personal attributes

• Proactive, adaptable and able to work effectively in a fast-paced environment.
• A customer-focused approach, with a commitment to delivering a high standard of service.
• A strong team player who can also work independently and take ownership of tasks.
• A flexible approach to working hours and changing operational demands.

Why Us?

We believe in taking great care of our team. When you join us at our AMCO Park head office in Redditch, you will enjoy:

• Time to Unwind: 25 days holiday (plus bank holidays), with an option to purchase up to 5 additional days.
• Health & Wellbeing: Comprehensive healthcare cash plans (covering dental, optical, and physio), digital access to GP appointments, and life insurance
• The Culture: A flat management structure where your voice is heard quickly, plus a packed social calendar of events!