Customer Service Administrator

CBW Resources; Redditch; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days holiday (plus bank holidays)

Healthcare cash plans + life insurance

Flat management structure with open, 빠

Job summary

CBW Resources in Redditch is seeking a Customer Service Administrator to join our team on a full-time basis. You will deliver exemplary customer service, track road shipments, update customers via the Amco Portal, and ensure drivers have the correct delivery documentation.

The role covers import, export and domestic shipments, plus maintaining spreadsheets to support customer service. You will build strong relationships with carriers and customers, communicate clearly with subcontractors, and

Responsibilities

• Delivering exemplary Customer Service
• Tracking and monitoring of road shipments
• Updating the Amco Portal & customers with progress of shipments
• Ensuring drivers have the relevant documentation to deliver freight
• Managing import, export and domestic shipments
• Maintaining various spreadsheets to aid customer service
• Building positive relationships with carriers
• Building customer relationships through clear communication
• Communicating with subcontractors
• Closing out job files by obtaining POD and any other required information (Purchase orders etc) and scanning documents onto the system
• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
• Ensuring jobs are completed on the system and checked prior to invoicing
• Ensuring paperwork is filed accurately and in a timely manner
• Liaising with Operations, Accounts and Warehouse
• Effective escalation of issues relating to customer/AMCO/System requirements
• Maintenance of system data and its integrity
• Dealing with invoice queries
• Handling customer complaints and potential claims
• Dealing with operational queries and keeping issues log up to date at all times

Job description

Amco Park, Ravensbank Business Park, Acanthus Road, Redditch, Worcestershire, B98 9EX United Kingdom

Customer Service Administrator Redditch Full Time

Overview of responsibilities:

• Delivering exemplary Customer Service
• Tracking and monitoring of road shipments
• Updating the Amco Portal & customers with progress of shipments
• Ensuring drivers have the relevant documentation to deliver freight
• Managing import, export and domestic shipments
• Maintaining various spreadsheets to aid customer service
• Building positive relationships with carriers
• Building customer relationships through clear communication
• Communicating with subcontractors
• Closing out job files by obtaining POD and any other required information (Purchase orders etc) and scanning documents onto the system
• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
• Ensuring jobs are completed on the system and checked prior to invoicing
• Ensuring paperwork is filed accurately and in a timely manner
• Liaising with Operations, Accounts and Warehouse
• Effective escalation of issues relating to customer/AMCO/System requirements
• Maintenance of system data and its integrity
• Dealing with invoice queries
• Handling customer complaints and potential claims
• Dealing with operational queries and keeping issues log up to date at all times

Why Us?

We believe in taking great care of our team. When you join us at our AMCO Park head office in Redditch, you will enjoy:

• Time to Unwind: 25 days holiday (plus bank holidays), with an option to purchase up to 5 additional days.
• Health & Wellbeing: Comprehensive healthcare cash plans (covering dental, optical, and physio), digital access to GP appointments, and life insurance
• The Culture: A flat management structure where your voice is heard quickly, plus a packed social calendar of events!